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Digital operations: Autonomous automation and smart execution of work
Boute, Robert Van Mieghem, Jan
Boute, Robert
Van Mieghem, Jan
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Publication Type
Journal article
Editor
Supervisor
Publication Year
2021
Journal
Management and Business Review
Book
Publication Volume
1
Publication Issue
1
Publication Begin page
177
Publication End page
186
Publication NUmber of pages
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Abstract
The integration of digital technologies is changing the way organizations operate and deliver value. Digitizing operations may replace manual work through increased automation, but it may also enable smarter execution of workflows thereby augmenting human work. Evaluating the level and reach of these three pillars--digitization, automation, and smart--across the organization’s value chain provides a diagnostic tool that can inspire future desired directions of digitization.
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Keywords
Digital, Automation, Autonomous, Smart, Machine Learning, Artificial Intelligence, Operations