Transforming Government for the Digital Era: A Simple Rules Strategy
Danneels, Lieselot Viaene, Stijn
Danneels, Lieselot
Viaene, Stijn
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Publication Type
Journal article
Editor
Supervisor
Publication Year
2015
Journal
Cutter IT journal
Book
Publication Volume
28
Publication Issue
11
Publication Begin page
23
Publication End page
27
Publication Number of pages
Collections
Abstract
In a recently published article,1 we analyze the digital transformation of VDAB, the public employment service for the Flemish region in Belgium. Collaborating closely with the agency, we created a digital strategy for VDAB using a novel method called Action Design Research. In this article, we present VDAB's approach to digital transformation, together with its digital strategy, the “boundary-breaking rules.” Coining these rules was an important first step in VDAB's digital transformation, as they show the “boundary-breakingly” different ways in which VDAB will have to work.
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Keywords
Operations & Supply Chain Management