Fast Fish Eat Slow Fish: Business Transformation at Autogrill
Viaene, Stijn Van den Bergh, Joachim
Viaene, Stijn
Van den Bergh, Joachim
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Publication Type
Book Chapter
Editor
Supervisor
Publication Year
2018
Journal
Book
Business Process Management Cases
Publication Volume
Publication Issue
Publication Begin page
149
Publication End page
166
Publication Number of pages
Collections
Abstract
Situation faced: Autogrill Belgium, part of the world’s largest provider of catering services to travellers, drifted into a worrisome position in 2006. The company had just gone through a merger, was experiencing financial difficulties, and appeared unable to respond adequately to a changing market context.Action taken: The case addresses Autogrill’s approach to aligning its staff with the company’s vision and strategy, and increasing internal communication and cooperation between functions and departments using a business process perspective as part of a holistic approach to business transformation that led to organisational survival in adverse conditions.Results achieved: The main outcomes of the business transformation were the establishment of an internal customer orientation, increased decision-making speed and the organisational resilience required to thrive under adverse market conditions.Lessons learned: The Autogrill case study provides a valuable example of and insights into how business transformation can be managed successfully. The story triggers critical thinking about major pitfalls and success factors and how the business process perspective can add value to a holistic approach to business transformation.
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Keywords
35 Commerce, Management, Tourism and Services, 3503 Business Systems In Context, 3507 Strategy, Management and Organisational Behaviour, 46 Information and Computing Sciences, 4609 Information Systems