Unlocking the Potential of the Process Perspective in Business Transformation
Bontinck, Greet Isik, Öykü Van den Bergh, Joachim Viaene, Stijn
Bontinck, Greet
Isik, Öykü
Van den Bergh, Joachim
Viaene, Stijn
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Publication Type
Conference Proceeding
Editor
Supervisor
Publication Year
2016
Journal
Lecture Notes in Business Information Processing
Book
Lecture Notes in Business Information Processing
Publication Volume
260
Publication Issue
Publication Begin page
161
Publication End page
176
Publication Number of pages
Collections
Abstract
The purpose of this research is to gain insights in the positioning and role of the business process support function and, more generally, process-oriented thinking in a business transformation context. The main promise that has been associated with the discipline of Business Process Management (BPM) and process orientation is providing critical support for making business transformation successful. Thus, intuitively, we can expect process support functions in organizations which apply the BPM principles in day-to-day business activities, to take a prominent role in realizing their organization’s current transformation agenda. But is this the case? Through an interview-based qualitative research approach, the question is raised whether business process support function today, in what is claimed to be a more turbulent business environment than before, is actually a co-driver for business transformation. From this research, key takeaways are distilled on the elements shaping the context for process support functions to co-drive business transformation.
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Keywords
46 Information and Computing Sciences, 4609 Information Systems, 35 Commerce, Management, Tourism and Services, 3507 Strategy, Management and Organisational Behaviour