Loading...
The process-oriented organisation: a holistic view
Willaert, Peter Van den Bergh, Joachim Willems, Jurgen Deschoolmeester, Dirk
Willaert, Peter
Van den Bergh, Joachim
Willems, Jurgen
Deschoolmeester, Dirk
Citations
Altmetric:
Publication Type
Working paper
Editor
Supervisor
Publication Year
2007
Journal
Book
Publication Volume
Publication Issue
24
Publication Begin page
Publication End page
Publication Number of pages
26
Collections
Files
Loading...
main article
Adobe PDF, 126.18 KB
Abstract
Processes are the core of organisations. Business Process Management (BPM) argues organisations can gain competitive advantage by improving and innovating their processes through a holistic process-oriented view. An organisation can be more or less process-oriented depending on their experience in applying process thinking for better results. The aim of this paper is to define a framework for identifying characteristics of Business Process Orientation and to provide a valid tool for measuring the degree of Business Process Orientation (BPO) of an organisation based on empirical research in 30 international organisations. A holistic view on integrated process management and change is taken as a starting point.
Research Projects
Organizational Units
Journal Issue
Keywords
Business Process Management, Business Process Orientation, BPM Success Factors and Measures, BPM Maturity, BPM Governance