The Process-Oriented Organisation: A Holistic View Developing a Framework for Business Process Orientation Maturity
Willaert, Peter Van den Bergh, Joachim Willems, Jurgen Deschoolmeester, Dirk
Willaert, Peter
Van den Bergh, Joachim
Willems, Jurgen
Deschoolmeester, Dirk
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Publication Type
Conference Proceeding
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Supervisor
Publication Year
2007
Journal
Book
Lecture Notes in Computer Science
Publication Volume
4714
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Abstract
Processes are the core of organisations. Business Process Management (BPM) argues organisations can gain competitive advantage by improving and innovating their processes through a holistic process-oriented view. An organisation can be more or less process-oriented depending on their experience in applying process thinking for better results. The aim of this paper is to define a framework for identifying characteristics of Business Process Orientation and to provide a valid tool for measuring the degree of Business Process Orientation (BPO) of an organisation based on empirical research in 30 international organisations. A holistic view on integrated process management and change is taken as a starting point.
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46 Information and Computing Sciences, 4609 Information Systems