Determinants of users' trust in business intelligence systems
Decroix, Ignace Vereecke, Ann Vanderheyden, Karlien
Decroix, Ignace
Vereecke, Ann
Vanderheyden, Karlien
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2023
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Abstract
This study investigates users’ trust in Business Intelligence systems in quality management as part of an organisational implementation and adoption journey. Semi-structured interviews (n = 20) were conducted and analysed thematically. Various subthemes emerged related to (1) user factors, (2) system factors, and (3) organisational factors. In this paper, we specifically zoom in on two of the subthemes of organisational factors, being (i) change management and (ii) parties involved. The outcomes of this research are of relevance given the high costs of integrating new or upgrading existing systems, and the key role of users in success or failure.
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Business Intelligence Systems