Supporting the design of service contracts with interaction models
Rittgen, Peter
Rittgen, Peter
Citations
Altmetric:
Publication Type
Journal article
Editor
Supervisor
Publication Year
2007
Journal
International journal of internet and enterprise management
Book
Publication Volume
5
Publication Issue
1
Publication Begin page
5
Publication End page
22
Publication NUmber of pages
Collections
Abstract
A service contract typically specifies the service level, i.e., the quality parameters of the service to be performed. In addition to this static part, there is also the need to specify the business interactions required to achieve the service level, which can be seen as the dynamic part of the contract. We suggest a procedure to derive both parts of the service contract from the same model of the interactions between service provider and client. This ensures the alignment of both parts and adds richer, behavioural semantics to the contract. We show the feasibility of the approach in a case study with a logistics service provider and its clients.