Publication

Assessing and enhancing e-business processes

Basu, Amit
; 
Muylle, Steve
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Publication Type
Journal article with impact factor
Editor
Supervisor
Publication Year
2011-07
Journal
Electronic Commerce Research and Applications
Book
Publication Volume
10
Publication Issue
4
Publication Begin page
437
Publication End page
499
Publication Number of pages
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Articles
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Abstract
Although e-commerce has become a common basis for business transactions in most markets, other elements of e-business are not as widely used yet. This paper extends and operationalizes a previously developed e-business process model by Basu and Muylle (2007). Specifically, it presents evaluation measures for each process and an instrument based on those measures, and describes an effective approach to assess firms’ e-business capabilities. The assessment approach is illustrated using data from a diverse collection of firms in the Flanders region of Belgium. This is followed by an illustration of how such assessments can assist firms in identifying e-business initiatives in line with strategic and market priorities, using a subset of the firms as examples.
Research Projects
Organizational Units
Journal Issue
Keywords
46 Information and Computing Sciences, 4609 Information Systems
Citation
Knowledge Domain/Industry
Marketing & Sales
DOI
https://doi.org/10.1016/j.elerap.2010.12.001
URI
http://hdl.handle.net/20.500.12127/4137
Other links
https://doi.org/10.1016/j.elerap.2010.12.001
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