Practices of Knowledge Intensive Process Management: Quantitative Insights
Isik, Öykü Mertens, Willem Van den Bergh, Joachim
Isik, Öykü
Mertens, Willem
Van den Bergh, Joachim
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Publication Type
Journal article
Editor
Supervisor
Publication Year
2013
Journal
Business Process Management Journal
Book
Publication Volume
19
Publication Issue
3
Publication Begin page
515
Publication End page
534
Publication Number of pages
Collections
Abstract
n contemporary businesses, the importance of knowledge workers and the knowledge intensive business processes (KIBPs) is ever increasing, yet they seem very hard to control and manage. The purpose of this paper is to grasp the specific characteristics of KIBPs and how they differ from non‐knowledge intensive business processes (non‐KIBP), also to question how organizations are using business process management (BPM) to manage and improve KIBPs. The differences in maturity and effectiveness of both types of processes are also evaluated.
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Keywords
Operations & Supply Chain Management