Towards an Integrated Workplace Mediation System: Reflections on the South African Experience
Jordaan, Barney De Wulf, Greet
Jordaan, Barney
De Wulf, Greet
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Publication Type
Book Chapter
Supervisor
Publication Year
2016
Journal
Book
Advancing Workplace Mediation Through Integration of Theory and Practice
Publication Volume
Publication Issue
Publication Begin page
127
Publication End page
144
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Abstract
Workplace mediation is more than merely a potentially useful process for conflict resolution and disputes in the workplace. Reuben (2005) argues that the new world of work – characterized by a breakdown of hierarchies, de-siloing of functions, flexible job descriptions, and greater employee mobility requires adherence to principles of democratic governance. In this regard, effective and constructive internal dispute resolution systems are a vital consideration for any organization. Workplace mediation, which allows for a large measure of party autonomy and self-determination (Reuben, 2005), plays a critical role here by channeling inevitable tensions in the work environment into a constructive direction, supportive of broader organizational change.
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Keywords
3505 Human Resources and Industrial Relations, 35 Commerce, Management, Tourism and Services, 44 Human Society, 16 Peace, Justice and Strong Institutions