De invloed van gedragssturing op de werkplek op de betrokkenheid en prestaties van medewerkers: een test van twee alternatieve verklaringen
Dewettinck, Koen Buyens, Dirk
Dewettinck, Koen
Buyens, Dirk
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Publication Type
Journal article
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Supervisor
Publication Year
2006
Journal
Gedrag en Organisatie. Tijdschrift voor Sociale, Economische, Arbeids- en Organisatiepsychologie
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Publication Volume
19
Publication Issue
2
Publication Begin page
161
Publication End page
182
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Abstract
In this study, we proposed and empirically tested a process model in which supervisory behavioral control is linked to frontline employee affective commitment and performance levels. We tested two alternative explanations by investigating the intermediate role of job autonomy and situational learning orientation, using multiple-source survey data from a sample of 1184 frontline service employees and their supervisors. Results indicate that situational learning orientation is an important construct in linking behavioral control to performance. Job autonomy showed to be important in explaining employee outcomes, but was as such only marginally related to behavioral control. Theoretical and managerial implications are discussed.
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Keywords
Employee Performance