Class Notes: Ten principles of good business process management
vom Brocke, Jan Schmiedel, Theresa Recker, Jan Trkman, Peter Mertens, Willem Viaene, Stijn
vom Brocke, Jan
Schmiedel, Theresa
Recker, Jan
Trkman, Peter
Mertens, Willem
Viaene, Stijn
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Journal article
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Supervisor
Publication Year
2014
Journal
BP Trends
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October 6
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Abstract
The purpose of this paper is to foster a common understanding of business process management (BPM) by proposing a set of ten principles that characterize BPM as a research domain and guide its successful use in organizational practice. Design/methodology/approach. The identification and discussion of the principles reflect the viewpoint, which was informed by extant literature and focus groups, including 20 BPM experts from academia and practice. Findings. The authors identify ten principles which represent a set of capabilities essential for mastering contemporary and future challenges in BPM. Their antonyms signify potential roadblocks and bad practices in BPM. The authors also identify a set of open research questions that can guide future BPM research.
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Operations & Supply Chain Management