Innovation in the elderly care sector: at the edge of chaos
Verleye, Katrien Gemmel, Paul
Verleye, Katrien
Gemmel, Paul
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Journal article
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Supervisor
Publication Year
2011
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Journal of Management & Marketing in Healthcare
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Abstract
As the elderly care sector is characterized by several challenges, rethought and restructured organizations and institutions and thus innovation are necessary. This study investigated (1) what innovation in the elderly care sector means and (2) which factors determine the innovativeness of elderly care organizations. Our goal was to develop a framework to catch innovation and explain the capacity for innovation in the elderly care sector. Via case studies within five Flemish elderly care organizations, the applicability of the complex adaptive system (CAS) theory was examined. The results showed that organizations partially acted as CASs, but totally acting as CASs was restrained by top-down forces, procedures, and regulations.