Hewlett-Packard: Performance Measurement in the Supply Chain
Slagmulder, Regine Van Wassenhove, Luk N
Slagmulder, Regine
Van Wassenhove, Luk N
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2004-01
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Abstract
The case illustrates how Hewlett Packard, faced with a maturing market, fierce competition and declining profitability, successfully established a new performance measurement system to capture the critical drivers of value creation in its supply chain operations. The central issue in the discussion is how to translate high-level strategic and financial goals into concrete improvement actions at the oerational level. The case was initially designed to expose students to the financial impact of supply chain management.
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3509 Transportation, Logistics and Supply Chains, 35 Commerce, Management, Tourism and Services, 3507 Strategy, Management and Organisational Behaviour