Technology in banking - Reinforcing corporate DNA with technology in search for the holy grail
Cumps, Bjorn
Cumps, Bjorn
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2013
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Global Banking and Finance Review
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Abstract
Dear Banks,Are you afraid of Google Bank? Or Apple Bank? Or maybe PayPal Bank? Well, I am not. And neither should traditional retail banks. And yet these kinds of thoughts continue to dominate panel discussions, research reports and opinion articles worldwide. At a recent Banking event in Brussels, organised by the Centre for Financial Services of the Vlerick Business School and KPMG, the results were presented of a study on the future of the Belgian banking industry. One of the topics discussed was the importance of “digital” in the future business model. The study revealed that customer centricity would be one of the key KPIs for banks in the coming years. And for sure, digital is an important enabler, right? Well, the discussion is not that simple.
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Operations & Supply Chain Management