A financial perspective on improving ICT service delivery: A case at the Belgian railways
Lutin, Luc Viaene, Stijn Demeere, Nathalie Jolyon, Olivier
Lutin, Luc
Viaene, Stijn
Demeere, Nathalie
Jolyon, Olivier
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Publication Type
Conference Proceeding
Editor
Supervisor
Publication Year
2013
Journal
Book
Enterprise Information Systems of the Future. Lecture Notes in Business Information Processing
Publication Volume
Publication Issue
Publication Begin page
174
Publication End page
181
Publication Number of pages
Collections
Abstract
This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.
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Keywords
Finance, ICT, Transformation, Budgeting, Transfer Pricing, Service Costing, Service Levels