Business intelligence (BI) success and the role of BI capabilities
Isik, Öykü Jones, Mary Sidorova, Anna
Isik, Öykü
Jones, Mary
Sidorova, Anna
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Publication Type
Journal article
Editor
Supervisor
Publication Year
2011
Journal
Intelligent Systems in Accounting Finance and Management
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Publication Volume
18
Publication Issue
4
Publication Begin page
161
Publication End page
176
Publication NUmber of pages
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Abstract
Business intelligence (BI) has become the top priority for many organizations who have implemented BI solutions to improve their decision‐making process. Yet, not all BI initiatives have fulfilled the expectations. We suggest that one of the reasons for failure is the lack of an understanding of the critical factors that define the success of BI applications, and that BI capabilities are among those critical factors. We present findings from a survey of 116 BI professionals that provides a snapshot of user satisfaction with various BI capabilities and the relationship between these capabilities and user satisfaction with BI. Our findings suggest that users are generally satisfied with BI overall and with BI capabilities. However, the BI capabilities with which they are most satisfied are not necessarily the ones that are the most strongly related to BI success. Of the five capabilities that were the most highly correlated with overall satisfaction with BI, only one was specifically related to data. Another interesting finding implies that, although users are not highly satisfied with the level of interaction of BI with other systems, this capability is highly correlated with BI success. Implications of these findings for the successful use and management of BI are discussed.
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Keywords
BI Capabilities