Consolidating customer analytics at Mobistar - Pragmatic project management in Business Intelligence. (Part A)
De Hertogh, Steven Janssens, Mark Viaene, Stijn
De Hertogh, Steven
Janssens, Mark
Viaene, Stijn
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2011
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Book
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Abstract
Library managers are continuously urged to provide better library services at a lower cost. To cope with these cost pressures, library management needs to improve its understanding of the relevant cost drivers. Through a case study, we show how to perform time-driven activity-based costing for a library acquisition process in a Belgian university and provide evidence of the benefits of such an analysis.