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Increasing interpersonal and informational justice when communicating negative news: The role of the manager's empathic concern and moral development

Patient, David
Skarlicki, Daniel
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Publication Type
Journal article with impact factor
Editor
Supervisor
Publication Year
2010
Journal
Journal of Management
Book
Publication Volume
36
Publication Issue
2
Publication Begin page
555
Publication End page
578
Publication Number of pages
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Abstract
The authors report two studies exploring the role of a manager's empathy in delivering negative news more fairly. In Study 1, 132 practicing managers completed a scenario task in which a layoff was to be communicated. Trait empathic concern predicted interpersonal and informational justice of written messages. In Study 2, 81 students provided face-to-face feedback to a confederate, which was videotaped. An empathic induction resulted in higher levels of interpersonal and informational justice relative to a control group. Furthermore, the empathic induction had a greater effect on interpersonal and informational justice for communicators who were high (versus low) in moral development.
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Keywords
Empathy, Organizational Justice, Moral Development, Managerial Communication
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