Vested digital leadership against the odds – Lessons learned in the public sector
Van den Bergh, Joachim Vanden Brande, Joachim Meuleman, Pedro Deweer, Evert
Van den Bergh, Joachim
Vanden Brande, Joachim
Meuleman, Pedro
Deweer, Evert
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2021
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23
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Abstract
Public sector organisations have achieved mixed results when it comes to digital transformation. Some organisations seem to be significantly faster in exploiting opportunities to improve public service delivery by means of digital technologies, whereas others – the majority – have struggled to keep up with the pace of developments in the digital era. Furthermore, the healthcare and economic crisis resulting from the COVID-19 pandemic has compelled public sector organisations to quickly adopt new digital practices to cater to emergency needs such as data centralisation, new service delivery, decision-making and remote ways of working. Amidst all this turmoil, some organisations seem to be able to cope better with the circumstances, or even to thrive in them. We found that public sector organisations that display vested digital leadership practices – practices that scale digital transformation to the entire organisation – dispose of mechanisms to cope with turbulence more successfully. They explore and exploit opportunities faster than their peers. In other words, they excel in organisational agility and show more resilience to shocks
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Digital Tansformation and AI