Browsing Research Output by Author "D'Haene, Ina"
Now showing items 1-8 of 8
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Attitudinal and behavioural Customer Loyalty SegmentationD'Haene, Ina; De Wulf, Kristof (2005)
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Churn in trouwgevoelige sectoren. Een beschrijving van de Belgische marktD'Haene, Ina (2006)
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Customer Loyalty Management in Belgian CompaniesD'Haene, Ina; De Wulf, Kristof (2004)
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Do satisfied call centre operators deliver better customer service?De Wulf, Kristof; D'Haene, Ina; Zegers, David; Odekerken-Schröder, Gaby (2002)
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gsm: geen succesvol marketingkanaal?D'Haene, Ina; Geuens, Maggie; Mast, Gitte (2004)
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Mobile marketingMast, Gitte; D'Haene, Ina; Geuens, Maggie (2003)
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Moving to mobileMast, Gitte; D'Haene, Ina; Geuens, Maggie (2003)
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The impact of call center operator satisfaction on customer satisfaction: An investigation in a major Belgian telecom organisationDe Wulf, Kristof; D'Haene, Ina; Zegers, David (2002)