• Digital business innovation of public services

      Danneels, Lieselot (2016)
      The public sector needs to transform itself in order to reap full benefits of new digital technologies. In this regard, a paradigm shift is proposed from New Public Management (NPM) to Digital-Era Governance (DEG). Moving from NPM to DEG entails a full socio-technical change, and it is necessary to investigate what new business models will be needed, and what the impact will be on management, strategy, and governance. This research investigates the implications of moving from NPM to DEG. First, by applying Action Design Research (ADR) in the context of a government lab to examine the implications on strategy in a DEG context. Second, this thesis investigates how the literature is paving the way towards DEG by performing a literature review on open data case studies. In this specific aspect of DEG transformation, focused on ecosystem platforms, it explores how knowledge-based interactions are fostered by open data platforms. Together with the understanding of how to design a DEG strategy, this contributes to a holistic view on how to move towards DEG.
    • Digital transformation: Unlocking the future. Opening statement

      Viaene, Stijn; Danneels, Lieselot (Cutter IT journal, 2015)
      The digital economy compels digital leaders to cultivate a profoundly new mindset and invest in new technologydriven capabilities for winning.
    • Driving digital: Welcome to the ExConomy

      Viaene, Stijn; Danneels, Lieselot (The Journal of Financial Perspectives, 2015)
      A first step in better applying the new digital technologies currently at our disposal is understanding what creating digital value really means. To give digital a more precise focus, we have coined the “ExConomy” framework, which breaks down what digital entails into four realities: customer experience is value, experimentation is necessary, collaboration reshapes strategy and business models, and digital ecosystem platforms rule. This paper gives a presentation of these four realities and provides a tool for self- assessment of an organization's digital readiness.
    • Governance of open government data ecosystems

      Danneels, Lieselot; Viaene, Stijn; Van den Bergh, Joachim (2017)
    • How to move towards digital era governance: The case of VDAB

      Danneels, Lieselot; Viaene, Stijn (2015)
      This paper takes our research work with VDAB (Vlaamse Dienst voor Arbeidsbemiddeling en Beroepsopleiding), the public employment service for the Flemish region in Belgium, as a starting point to study the transformation of government from New Public Management (NPM) to Digital Era Governance (DEG). This study focuses on how to work towards disruptive DEG innovation in a turbulent strategic context by employing a strategy of simple rules. Together with VDAB we apply an Action Design Research (ADR) approach to develop a set of “boundary breaking rules”. Coining these simple rules represents a first significant step in VDAB’s journey towards achieving a radical business innovation. In addition to the main artifact designed using our ADR approach in the VDAB context, i.e. the “boundary breaking rules”, we derive lessons from this approach concerning the nature of this artifact specific for the VDAB case. Although this paper represents an early stage of the research and has not yet reached the final ADR stage of formalization of learning, we aim for it to lay the foundations for a more broadly applicable design theory of simple rules, useful in contexts generalizable from the specific VDAB context.
    • Innovating with career analytics and big data

      Viaene, Stijn; Danneels, Lieselot (2016)
    • Naar een digitale transformatie van overheidsinstellingen: de case van VDAB

      Leroy, F.; Viaene, Stijn; Danneels, Lieselot (Vlaams Tijdschrift voor Overheidsmanagement, 2016)
    • Open co-creation coming of age: The case of an open services experiment

      Danneels, Lieselot; Viaene, Stijn (2018)
      Multiple organizations increasingly co-create value – that either organization is unable to create on its own – in a cooperative manner, based on digital platforms [14]. Co-creation has been studied in the context of a single firm and in dyadic relationships, but much less in environments with multiple parties. Furthermore, open co-creation alliances differ from traditional (dyadic, contract-based, or closed) alliances in various aspects. In this research-in progress, we focus on open co-creation and the organizational capabilities required to get the most out of it. We do this by investigating the case of VDAB, the public employment service of the Flemish region in Belgium, and its 4-year experiment with open services. Based on an embedded case study, we ultimately aim to propose a characterization of the difference between ad hoc efforts versus a repeatable form of open co-creation with multiple partners.
    • Open data platforms: discussing alternative knowledge epistemologies

      Danneels, Lieselot; Viaene, Stijn; Van den Bergh, Joachim (Government Information Quarterly, 2017)
      Although vast amounts of data have been opened by several levels of government around the world and high hopes continue to be expressed with respect to open data's potential for innovation, whether open government data (OGD) will live up to expectations is still questioned. Up to now, the OGD literature has focused mostly on the technical side of open data, with little focus on network aspects. We argue that a definition of what an OGD platform is, and what is within its scope, is lacking. In this exploratory article, we use three knowledge epistemologies - cognitivist, connectionist, and autopoietic - as a lens to examine OGD platforms and to define three different platform types. To validate and further enrich the platform types and to identify which types are most prevalent in case study research and which are underrepresented, we performed a literature review of case studies on OGD platforms published in the main e-government outlets between 2009 and 2016. Looking for elements of each OGD platform type in the case study literature resulted in a pressing question for more empirical research focusing on the network aspects of OGD platforms. We also highlighted the underrepresentation of the autopoietic OGD platform type in case study research. We conclude this article by providing a research agenda for OGD platforms.
    • Raising the bar for smart city ecosystems

      Van den Bergh, Joachim; Danneels, Lieselot; Viaene, Stijn (2017)
    • Simple rules strategy to transform government: an ADR approach

      Danneels, Lieselot; Viaene, Stijn (Government Information Quarterly, 2015)
      This paper takes our research work with VDAB, the public employment service for the Flemish region in Belgium, as a starting point to study the transformation of government from New Public Management (NPM) to Digital Era Governance (DEG). This study focuses on how to work towards disruptive DEG innovation in a turbulent strategic context by employing a strategy of simple rules. Together with VDAB, we apply an Action Design Research (ADR) approach to develop a simple rules strategy specific for VDAB's context, which we call a set of “boundary breaking rules”. Coining these rules represents a first significant step in VDAB's journey towards achieving a radical business innovation. In addition to the main artifact specific for the VDAB context, i.e., the “boundary breaking rules”, we derive design principles concerning the nature of this artifact. This paper aims to lay the foundations for a more broadly applicable design theory of simple rules, useful in contexts generalizable from the specific VDAB context.
    • Transforming Government for the Digital Era: A Simple Rules Strategy

      Danneels, Lieselot; Viaene, Stijn (Cutter IT journal, 2015)
      In a recently published article,1 we analyze the digital transformation of VDAB, the public employment service for the Flemish region in Belgium. Collaborating closely with the agency, we created a digital strategy for VDAB using a novel method called Action Design Research. In this article, we present VDAB's approach to digital transformation, together with its digital strategy, the “boundary-breaking rules.” Coining these rules was an important first step in VDAB's digital transformation, as they show the “boundary-breakingly” different ways in which VDAB will have to work.
    • Transforming government: The way towards digital era governance

      Danneels, Lieselot (2017)
      The aim of this research chair is to conduct scientific research on the possibilities for the digitization of public services. This includes research into innovation of business processes, services and service models within digital ecosystems for public services.