Browsing Research Output by Author "Rapp, Tammy"
Now showing items 1-3 of 3
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An empirical analysis of e-service implementation: antecedents and the resulting value creationRapp, Adam; Rapp, Tammy; Schillewaert, Niels (Journal of Services Marketing, 2008)
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High touch through high tech: the impact of salesperson technology usage on customer satisfaction and sales performanceAhearne, Michael; Jones, Eli; Rapp, Tammy; Mathieu, John (Management Science, 2008)
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To empower or not to empower your sales force? An empirical examination of the influence of empowering leader behaviors on customer satisfaction and performanceAhearne, Michael; Mathieu, John; Rapp, Tammy (Journal of Applied Psychology, 2005)