• How to move towards digital era governance: The case of VDAB

      Danneels, Lieselot; Viaene, Stijn (2015)
      This paper takes our research work with VDAB (Vlaamse Dienst voor Arbeidsbemiddeling en Beroepsopleiding), the public employment service for the Flemish region in Belgium, as a starting point to study the transformation of government from New Public Management (NPM) to Digital Era Governance (DEG). This study focuses on how to work towards disruptive DEG innovation in a turbulent strategic context by employing a strategy of simple rules. Together with VDAB we apply an Action Design Research (ADR) approach to develop a set of “boundary breaking rules”. Coining these simple rules represents a first significant step in VDAB’s journey towards achieving a radical business innovation. In addition to the main artifact designed using our ADR approach in the VDAB context, i.e. the “boundary breaking rules”, we derive lessons from this approach concerning the nature of this artifact specific for the VDAB case. Although this paper represents an early stage of the research and has not yet reached the final ADR stage of formalization of learning, we aim for it to lay the foundations for a more broadly applicable design theory of simple rules, useful in contexts generalizable from the specific VDAB context.
    • Identifying digital transformation paradoxes: A design perspective

      Danneels, Lieselot; Viaene, Stijn (Business & Information Systems Engineering, 2022)
      In turbulent contexts, organizations face contradictory challenges which give rise to management tensions and paradoxes. Digital transformation is one such context where the disruptive potential of digital technologies demands radical responses from existing organizations. While prior research has recognized the importance of coping with organizational paradoxes, little is known about how to identify them. Although it may be apparent in some settings which paradoxes are at play, other more ambivalent contexts require explicit identification. This study takes a design perspective to identify the relevant paradoxes in a digital transformation context. It presents the results of a 2-year action design research study in collaboration with an organization that chose to explicitly focus on paradoxical tensions for managing its digital transformation. The study's main contribution is twofold: (1) it presents design knowledge to identify organizational paradoxes; (2) it provides a better understanding of the organizational paradoxes involved in digital transformation. The design knowledge will help others to identify paradoxes when working with an organization and highlights dynamic and collaborative aspects of the identification process. The study also enhances the descriptive understanding of digital transformation paradoxes by showing the importance of learning and belonging tensions and by expressing a different view on what knowledge about paradoxes is, and how it is created and used.
    • Simple rules strategy to transform government: an ADR approach

      Danneels, Lieselot; Viaene, Stijn (Government Information Quarterly, 2015)
      This paper takes our research work with VDAB, the public employment service for the Flemish region in Belgium, as a starting point to study the transformation of government from New Public Management (NPM) to Digital Era Governance (DEG). This study focuses on how to work towards disruptive DEG innovation in a turbulent strategic context by employing a strategy of simple rules. Together with VDAB, we apply an Action Design Research (ADR) approach to develop a simple rules strategy specific for VDAB's context, which we call a set of “boundary breaking rules”. Coining these rules represents a first significant step in VDAB's journey towards achieving a radical business innovation. In addition to the main artifact specific for the VDAB context, i.e., the “boundary breaking rules”, we derive design principles concerning the nature of this artifact. This paper aims to lay the foundations for a more broadly applicable design theory of simple rules, useful in contexts generalizable from the specific VDAB context.