Barry Callebaut is a fully integrated chocolate company with worldwide presence in 26 countries. The company is world leader in producing chocolate and compound products with an estimated volume of 524.000 tons in 2006. In addition to its standard product range of high volume, made-to-order chocolate, Barry Callebaut has introduced a new service, targeted at its artisan customer. The new initiative, 'Or Noir', allows the artisan customer to create his/her own chocolate, in small volumes (500kg), based on a selection of a number of region-specific cocoa beans. The challenge has been to offer this customisation without incurring the high cost that would be associated with the production of small batches in a production process that had been designed for large volumes. The company manages to do so through a creative supply chain design, in combination with an advanced product development system that allows the customer to design the preferred chocolate.
Van Looy, Amy; Van den Bergh, Joachim (Business & Information Systems Engineering, 2017)
The business process management (BPM) discipline is starting to recognize the importance of context-awareness. In spite of this recognition, few studies investigate the effect of diverse contextual factors on BPM. To fill this gap, the study statistically analyzes the effect of organization size and sector, as specific contextual factors, on the adoption of BPM. The latter is measured by means of BPM capabilities for which data was collected from 2309 employees in 72 organizations. The study relies on the Contingency Theory by hypothesizing that, in practice, organizations adopt BPM by taking into account factors that fit an organization's context. Surprisingly, the results do not show a dependency between BPM adoption and organization size, suggesting that BPM adoption levels can equally be achieved by large or small organizations. In contrast, a dependency is found for organization sector (partly based on market velocity), suggesting different BPM adoption practices and/or speed in different sectors.
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