Lenders who make large funding commitments earn higher rates of return than those who make smaller commitments. We analyze a data set of sovereign syndicated loan contracts to document study and this phenomenon. We show that the “large lenders” in the lending syndicates earn a “return premium,” which is positively affected by the likelihood of future liquidity problems of the borrower. This finding suggests that the onus would be on the large lenders in particular to provide services, such as liquidity insurance and coordinating the workout. The return premium also increases in the fraction of banks among the larger syndicate members, suggesting that banks are special lenders in terms of addressing idiosyncratic liquidity problems.

Services Management offers a clear and compelling overview of the nature of service management. The book starts by exploring the specific nature of services and the importance of services for today's economies. It then goes on to discuss extensively three central areas for any service manager: customers, employees and operations. This is achieved by paying specific attention to concerns that are crucial to services while recognising that besides having specific characteristics, services are processes that require an integrated and concerted approach. The final part addresses such integrative themes as performance management and service strategy. This book is the result of several years of research conducted at the Service Management Centre at the Vlerick Leuven Gent Management School. Academics and practitioners alike have been engaged in workshops at this centre, producing in-depth case studies and survey research to acquire and develop a thorough understanding of the specific challenges and issues of service management today. A range of distinctive features enhance the book and aid effective learning. These include: - a wealth of illustrations and real-life examples, - clear objectives and short case descriptions, - guiding frameworks to translate the concepts into practice, - chapter summaries and selected reading lists. Overall this textbook provides a comprehensive introduction to service management for students and practitioners who wish to understand the nature and activities of this wide-ranging subject.

Purpose: The purpose of this paper is to support the application of a combined BPM (business process management)/SOA (service?oriented architecture) approach and contribute to the body of knowledge on the business value of SOA. Design methodology approach: This case study highlights the promising results of a process reengineering project at Belgacom Mobile, Belgium's largest mobile telecommunications operator. The reengineering effort centered around a key automation pillar involving in particular the optimization of the SIM card ordering process. SOA principles were applied to ensure both the flexibility of the redesigned process and its capability of dealing with newly emerging SIM card types. This case demonstrates the potential benefits of combining BPM and SOA concepts to establish IT?enabled process innovation. Findings: In terms of performance improvement, the studied project resulted in: increased process flexibility and consistency, considerably shorter lead times, and enhanced process control. Research limitations implications: The findings from this case study present useful insights for other companies trying to reap the benefits of combined BPM and SOA. However, the single case study approach presents some limitations to the generalizability of the proposed learning points and concepts. Some case specific features such as the sector or company size might influence the generalizability. Nevertheless, the paper rather intends to trigger conceptual thinking about IT?enabled process innovation and an architectural approach. Originality value: The added value of this project, which contributes to the general understanding of SOA potential for BPM, lies in its innovative approach, whereby product and process are separated by means of production process ID creation. The redesign approach thus provides a sustainable answer to the ever shortening life cycle of products and technologies. In particular process practitioners will find value in reading the learning points from this paper.

The book contains stories about friendship, ideas, hard work and results on Project Management. It gives you a look into the endeavors done in the past and the ideas that will be done in the future. It tells about the products and ideas of OR-AS and gives you a brief overview of the most important people who inspired us and the OR-AS products. It tells about work, and the passion that has led to the results of the hard work. It's not a scientific book. It isn't a managerial book either. It's just a story ... about work and passion.