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    Cumps, Bjorn (5)
    Viaene, Stijn (5)Dedene, Guido (+) (2)Vandenbulcke, Jacques (2)Subject
    Operations & Supply Chain Management (5)
    View MoreDate Issued2006 (1)2005 (4)Knowledge Domain/Industry
    Operations & Supply Chain Management (5)
    Publication TypeJournal article (3)Conference Presentation (2)

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    CRM excellence at KLM Royal Dutch Airlines

    Viaene, Stijn; Cumps, Bjorn (2005)
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    A theoretical exploration of the relationship between outsourcing and business/ICT alignment

    Cumps, Bjorn; Viaene, Stijn; Dedene, Guido (+); Vandenbulcke, Jacques (2006)
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    How KLM gets CRM in the air - CRM excellence in practice

    Viaene, Stijn; Cumps, Bjorn (2005)
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    CRM excellence at KLM Royal Dutch Airlines

    Viaene, Stijn; Cumps, Bjorn (2005)
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    Richtlijnen om Business en IT op elkaar af te stemmen (Europese studie naar Business/ICT alignment)

    Cumps, Bjorn; Viaene, Stijn; Dedene, Guido (+); Vandenbulcke, Jacques (2005)
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