The public sector needs to transform itself in order to reap full benefits of new digital technologies. In this regard, a paradigm shift is proposed from New Public Management (NPM) to Digital-Era Governance (DEG). Moving from NPM to DEG entails a full socio-technical change, and it is necessary to investigate what new business models will be needed, and what the impact will be on management, strategy, and governance. This research investigates the implications of moving from NPM to DEG. First, by applying Action Design Research (ADR) in the context of a government lab to examine the implications on strategy in a DEG context. Second, this thesis investigates how the literature is paving the way towards DEG by performing a literature review on open data case studies. In this specific aspect of DEG transformation, focused on ecosystem platforms, it explores how knowledge-based interactions are fostered by open data platforms. Together with the understanding of how to design a DEG strategy, this contributes to a holistic view on how to move towards DEG.

Customer-centric practices have been one of the key considerations in this age of digital transformation. In this article, Professor Stijn Viaene elaborates on how customer experience as value must be prioritised and how the concept can drive an organisation to its success.

A digital transformation is felt in every fibre of the organisation. In order to deal with the challenges that come with such a transformation initiative, one-off point solutions are not enough, but a more systemic, architecture-driven approach is needed. What does digital transformation mean for the enterprise architect? Through a multiple case study approach, this research aims to gain insights into the changing role of enterprise architects in a digital transformation context, as well as to identify the new challenges and opportunities arising in this regard. Today, enterprise architects are at a crossroads: the digital transformation projects in their organisations have rendered them more valuable. However, the key question is whether they will focus on enabling and support, or whether they will move one step beyond, leading the way, becoming true opportunity architects.

The digital economy compels digital leaders to cultivate a profoundly new mindset and invest in new technologydriven capabilities for winning.