• Digital transformation: Unlocking the future. Opening statement

      Viaene, Stijn; Danneels, Lieselot (Cutter IT journal, 2015)
      The digital economy compels digital leaders to cultivate a profoundly new mindset and invest in new technologydriven capabilities for winning.
    • Driving digital: Welcome to the ExConomy

      Viaene, Stijn; Danneels, Lieselot (The Journal of Financial Perspectives, 2015)
      A first step in better applying the new digital technologies currently at our disposal is understanding what creating digital value really means. To give digital a more precise focus, we have coined the “ExConomy” framework, which breaks down what digital entails into four realities: customer experience is value, experimentation is necessary, collaboration reshapes strategy and business models, and digital ecosystem platforms rule. This paper gives a presentation of these four realities and provides a tool for self- assessment of an organization's digital readiness.
    • Naar een digitale transformatie van overheidsinstellingen: de case van VDAB

      Leroy, F.; Viaene, Stijn; Danneels, Lieselot (Vlaams Tijdschrift voor Overheidsmanagement, 2016)
    • Open data platforms: discussing alternative knowledge epistemologies

      Danneels, Lieselot; Viaene, Stijn; Van den Bergh, Joachim (Government Information Quarterly, 2017)
      Although vast amounts of data have been opened by several levels of government around the world and high hopes continue to be expressed with respect to open data's potential for innovation, whether open government data (OGD) will live up to expectations is still questioned. Up to now, the OGD literature has focused mostly on the technical side of open data, with little focus on network aspects. We argue that a definition of what an OGD platform is, and what is within its scope, is lacking. In this exploratory article, we use three knowledge epistemologies - cognitivist, connectionist, and autopoietic - as a lens to examine OGD platforms and to define three different platform types. To validate and further enrich the platform types and to identify which types are most prevalent in case study research and which are underrepresented, we performed a literature review of case studies on OGD platforms published in the main e-government outlets between 2009 and 2016. Looking for elements of each OGD platform type in the case study literature resulted in a pressing question for more empirical research focusing on the network aspects of OGD platforms. We also highlighted the underrepresentation of the autopoietic OGD platform type in case study research. We conclude this article by providing a research agenda for OGD platforms.
    • Simple rules strategy to transform government: an ADR approach

      Danneels, Lieselot; Viaene, Stijn (Government Information Quarterly, 2015)
      This paper takes our research work with VDAB, the public employment service for the Flemish region in Belgium, as a starting point to study the transformation of government from New Public Management (NPM) to Digital Era Governance (DEG). This study focuses on how to work towards disruptive DEG innovation in a turbulent strategic context by employing a strategy of simple rules. Together with VDAB, we apply an Action Design Research (ADR) approach to develop a simple rules strategy specific for VDAB's context, which we call a set of “boundary breaking rules”. Coining these rules represents a first significant step in VDAB's journey towards achieving a radical business innovation. In addition to the main artifact specific for the VDAB context, i.e., the “boundary breaking rules”, we derive design principles concerning the nature of this artifact. This paper aims to lay the foundations for a more broadly applicable design theory of simple rules, useful in contexts generalizable from the specific VDAB context.
    • Transforming Government for the Digital Era: A Simple Rules Strategy

      Danneels, Lieselot; Viaene, Stijn (Cutter IT journal, 2015)
      In a recently published article,1 we analyze the digital transformation of VDAB, the public employment service for the Flemish region in Belgium. Collaborating closely with the agency, we created a digital strategy for VDAB using a novel method called Action Design Research. In this article, we present VDAB's approach to digital transformation, together with its digital strategy, the “boundary-breaking rules.” Coining these rules was an important first step in VDAB's digital transformation, as they show the “boundary-breakingly” different ways in which VDAB will have to work.