• Business Intelligence (BI) Success and the role of BI capabilities

      Isik, Öykü; Jones, Mary; Sidorova, Anna (Intelligent systems in accounting, finance and management, 2012)
    • Business intelligence (BI) success and the role of BI capabilities

      Isik, Öykü; Jones, Mary; Sidorova, Anna (Intelligent Systems in Accounting Finance and Management, 2011)
      Business intelligence (BI) has become the top priority for many organizations who have implemented BI solutions to improve their decision‐making process. Yet, not all BI initiatives have fulfilled the expectations. We suggest that one of the reasons for failure is the lack of an understanding of the critical factors that define the success of BI applications, and that BI capabilities are among those critical factors. We present findings from a survey of 116 BI professionals that provides a snapshot of user satisfaction with various BI capabilities and the relationship between these capabilities and user satisfaction with BI. Our findings suggest that users are generally satisfied with BI overall and with BI capabilities. However, the BI capabilities with which they are most satisfied are not necessarily the ones that are the most strongly related to BI success. Of the five capabilities that were the most highly correlated with overall satisfaction with BI, only one was specifically related to data. Another interesting finding implies that, although users are not highly satisfied with the level of interaction of BI with other systems, this capability is highly correlated with BI success. Implications of these findings for the successful use and management of BI are discussed.
    • Business intelligence success: The roles of BI capabilities and decision environments

      Isik, Öykü; Jones, Mary; Sidorova, Anna (Information and Management, 2013)
      We test a mediated moderation model in which the influence of organizational prestige and permeability on turnover intentions is mediated by organizational commitment and identification. We test this model in a 2?×?2 design in four Romanian organizations. Results support a partial mediation of identification between the considered organizational antecedents, and their interaction upon affective and continuance commitment, and a full mediation of commitment between identification and turnover intentions. Permeability moderates the impact of prestige upon identification and commitment. Finally, we draw conclusions about the mind-sets behind identification, affective, and continuance commitment, and propose implications for future research and practitioners.
    • Business intelligence success: The roles of BI capabilities and decision environments

      Isik, Öykü; Jones, Mary; Sidororva, Anna (Information and Management, 2013)
      This study examines the role of the decision environment in how well business intelligence (BI) capabilities are leveraged to achieve BI success. We examine the decision environment in terms of the types of decisions made and the information processing needs of the organization. Our findings suggest that technological capabilities such as data quality, user access and the integration of BI with other systems are necessary for BI success, regardless of the decision environment. However, the decision environment does influence the relationship between BI success and capabilities, such as the extent to which BI supports flexibility and risk in decision making.
    • Corporate IT transformation at Barco

      Viaene, Stijn; Isik, Öykü (Journal of Information Technology Teaching Cases, 2013)
      The case takes us back to 2009, a year of great turmoil and the start of a transformation journey for BARCO, a global visualisation solutions company. Stefaan Kindekens, newly appointed corporate CIO, is preparing the new IT strategy per request of the board of directors. At the heart of the proposal are the introduction of a new IT operating model and the replacement of the legacy systems landscape. The case allows for discussions about business and IT alignment, IT strategy, and IT governance.
    • How system quality influences mobile BI use: The mediating role of engagement

      Peters, Twan; Isik, Öykü; Tona, O.; Popovic, Alès (International Journal of Information Management, 2016)
      Despite the recognized value that mobile BI (m-BI) brings to firms, our understanding of the use of m-BI and its determinants are limited. In this study, we suggest that m-BI system quality characteristics may be among the factors that influence m-BI use. Yet, in the information systems (IS) literature there is mixed support for the relationship between system quality and system use at the individual level. Given there is research suggesting that engaged users are an indication of the technology's success, we believe that ‘engagement' may be the key to understanding the relationship discrepancy between system quality and use. To address this gap, we conducted a quantitative study of key informants who use m-BI, to understand what the key m-BI capabilities are and other success dimensions perceived as important by users. The results indicate that m-BI system quality attributes affect m-BI use indirectly through engagement, with this finding contributing to understanding of the complexity of IS use in mobile technologies
    • Over groeipaden en groeipijnen

      Van den Bergh, Joachim; Viaene, Stijn; Mertens, Willem; Isik, Öykü (Business Process Magazine, 2011)
    • Practices of Knowledge Intensive Process Management: Quantitative Insights

      Isik, Öykü; Mertens, Willem; Van den Bergh, Joachim (Business Process Management Journal, 2013)
    • Re-positioning business process management

      Van den Bergh, Joachim; Isik, Öykü; Viaene, Stijn; Helsen, Eddy (BP Trends, 2016)
      In this work we explore the future of BPM as management discipline and identify the key capabilities for process support units to remain meaningful in a world of business transformation. As BPM gets increasingly commoditized, we raise a call for researchers and practitioners in our discipline, to shape a future-proof BPM that is relevant for a business environment that is characterized by exploration, fast-paced change, and digitization. Therefor we propose 5 key capabilities which will help to redefine our current understanding of BPM.
    • The state of research on business processes: A cross disciplinary review

      Sidorova, Anna; Isik, Öykü (Business Process Management Journal, 2010)
    • The state of research on business processes: A cross-disciplinary review

      Sidorova, Anna; Isik, Öykü (Business Process Management Journal, 2010)
    • The world is not enough: customer centricity and processes

      Van den Bergh, Joachim; Thijs, Sara; Isik, Öykü; Viaene, Stijn (BPtrends, 2012)