• A Framework for the Study of Positive Deviance in Organizations

      Mertens, Willem; Recker, Jan; Kohlborn, T.; Kummer, T.F. (Deviant Behavior, 2016)
      Positive deviance describes behavior that deviates from salient norms, yet is positive in its intention or effect. It has received considerable attention in the sociology literature, and is increasingly being studied in the context of the workplace. The development of a cumulative tradition in this domain, however, is hindered by the continued coexistence of multiple definitions of positive deviance in organizations and the use of various measurements and research designs. In this article, we synthesize existing definitions and approaches to the organizational study of positive deviance, integrate them into a coherent conceptual framework, and offer methodological advice and illustrations.
    • Class Notes: Ten principles of good business process management

      vom Brocke, Jan; Schmiedel, Theresa; Recker, Jan; Trkman, Peter; Mertens, Willem; Viaene, Stijn (BP Trends, 2014)
    • Constructive deviance as a driver for performance in retail

      Mertens, Willem; Recker, Jan; Kummer, T.F.; Kohlborn, T.; Viaene, Stijn (Journal of Retailing and Consumer Services, 2016)
      A growing body of research is concerned with deviance in the workplace. While much research has explored negative forms of deviance, we examine constructive deviance: behaviour that deviates from salient norms and benefits the reference group. We empirically explore manifestations, determinants and performance outcomes of constructive deviance in standardised work processes. We do this through a mixed-methods study in bakery trading departments of an Australian retailer. We illustrate that constructive deviance occurs in these settings and show that some manifestations of constructive deviance improve organisational performance and pave the way for applying constructive deviance as a strategic tool in retail.
    • Ten principles of good business process management

      vom Brocke, Jan; Schmiedel, Theresa; Recker, Jan; Trkman, Peter; Mertens, Willem; Viaene, Stijn (Business Process Management Journal, 2014)