• Are family firms good employers?

      Neckebrouck, Jeroen; Schulze, William; Zellweyer, Thomas (Academy of Management Journal, 2018)
      Family firms employ about 60 percent of the global workforce. While it is widely assumed that they are good employers, data about their conduct is mixed. In this study, we extend stewardship and agency theories to test competing propositions about the impact of family on employment practices using data from 14,961 private Belgian firms over a 19-year period. Higher investments, lower dividend payout, and higher risk tolerance indicate that family firms are better financial stewards of their companies than nonfamily firms. However, family firms are worse organizational stewards than nonfamily firms: They offer lower compensation, invest less in employee training, and exhibit higher voluntary turnover and lower labor productivity. Further, and contrary to earlier research, we find that financial practices in private family firms do not change over time, and that the deleterious influence of family on employment practices rises with both firm age and with heightened family involvement. Together, our findings suggest that a more nuanced understanding of stewardship and agency theory is needed to understand the impact of family on the governance of private firms.
    • Are modular and customizable smartphones the future, or doomed to fail? A case study on the introduction of sustainable consumer electronics

      Hankammer, Stephan; Jiang, Ruth; Kleer, Robin; Schymanietz, Martin (CIRP Journal of Manufacturing Science and Technology, 2018)
      Mass Customization (MC) has become a major trend in the consumer goods market in recent years. While the economic chances and threats are already described very well, the social and environmental impact of MC products remain unclear. Phonebloks, a design study of a modular smartphone launched in 2013, created a vision about fostering sustainability through MC. Teaming up with Google’s Project Ara, a modular and customizable smartphone approach seemed very likely to reach market maturity. In 2016, Google canceled Project Ara shortly before the awaited market introduction. Analyzing the rise and fall of the first large scale MC based business model that was initially designed to foster sustainability in the consumer electronics market, gives us the opportunity to revise the economic, social and ecologic potential of modular and customizable smartphones in general. Furthermore, with constantly growing consumer requirements for new product iterations in shorter time frames, traditional measures for success, such as time-to-market, could change inherently as we are moving closer towards iterative product development processes and much shorter product life-cycles. This, in turn, leads to major changes for ramp-up processes. Using a qualitative case study approach based on expert interviews at two different stages of the Project Ara development process (2015 and 2017), we shed light on the future of modular and customizable smartphones and their economic, social and ecologic sustainability potential. We show that while Project Ara failed in the end, it had the economic potential to outperform its competitors in the field of modular smartphones. We find that an MC approach could lead to longer smartphone or, at least, component life cycles. Finally, we affirm a positive potential for influencing sociocultural behavior in the long tail of the smartphone market.
    • Are you part of the crowd? The role of sex and environmental characteristics for crowdfunding awareness

      Vaznyte, Egle; Andries, Petra; Manigart, Sophie (Journal of Small Business Management, 2020)
      Crowdfunding has become an alternative source of financing for entrepreneurial new ventures and social projects. While several studies have analysed the success factors of crowdfunding campaigns, and identifying and “tapping the right crowd” has been shown crucial in this respect, we still lack a basic understanding of the individuals who are in the crowd. This study aims to increase our understanding of the supply side of crowdfunding by focussing on individuals’ crowdfunding awareness. Integrating information processing theory with insights from financial literacy and institutional theory, and using a sample of 1,042 individuals in Flanders (Belgium), we find that individuals’ awareness of specific crowdfunding initiatives is very low. A favourable normative environment and a conducive environment increases an individual’s awareness of crowdfunding in general, and women tend to derive their crowdfunding awareness to a larger extent from these environmental characteristics than men. These results have important practical and theoretical implications.
    • Assessing and enhancing e-business processes

      Basu, Amit; Muylle, Steve (Electronic Commerce Research and Applications, 2011)
    • Assessing response styles across modes of data collection

      Weijters, Bert; Schillewaert, Niels; Geuens, Maggie (Journal of the Academy of Marketing Science, 2008)
    • Assessing the Impact of a retailer's Relationship Efforts on Consumers' Attitudes and Behavior

      De Wulf, Kristof; Odekerken-Schröder, Gaby (Journal of Retailing and Consumer Services, 2003)
    • Assessing the impact of private equity on industrial relations in Europe

      Bacon, Nick; Wright, Mike; Scholes, L.; Meuleman, Miguel (Human Relations, 2010)
      Private equity firms are accused by trade unions of changing industrial relations in buyouts by demonstrating an unwillingness to recognize and work with trade unions, and by downgrading information and consultation. To explore these important policy issues, this article reports the first representative pan-European survey of managers’ perceptions of the impact of private equity on industrial relations. Managers report that private equity investment does not result in changes to union recognition, membership density or changes in management attitudes to trade union membership. Furthermore, managers in firms recognizing unions after private equity buyouts do not report reductions in the terms and conditions subject to joint regulation. Under private equity ownership more firms report consultative committees, managers regard these as more influential on their decisions, and indicate increased consultation over firm performance and future plans. Comparing industrial relations changes in different social models in Europe, the results suggest private equity firms adapt to national systems and traditional national industrial relations differences persist after buyout.
    • Assessing the value of process improvement by means of service imperfections and value-leaks: the case of a large scale municipality contact center

      Dedene, Guido (+); Warnar, Rick; Mercado, Cecilia; Peters, Edward M.; Viaene, Stijn (Service Science, 2015)
      In this paper a particular approach to value-assessment for information and communication technology (ICT)-based services is explored. The core of the paper is a large-scale case study that provides evidence of how proposed value mechanisms work in practice. The mechanisms that are described in this paper are grounded in bringing together different views on the definition of a service, in particular when dealing with administrative processes. The notion of a value-leak is introduced, as an indicator that points to services where the erosion of value can be reduced or stopped. Value-leaks go beyond process deficiencies, and in the case study it becomes clear how efficiency considerations, emotions, effectiveness, caring, hospitality, and so on play an important role in value-leaks. A key research question is the detection of potential value-leaks in services. In this paper, service science for ICT-based services follows the rigor of information science by introducing the notion of service imperfections. Next, two research propositions are put forward, expressing the relation between value-leaks and imperfections on the one hand, and value-leaks and non-normal form process models on the other hand. The case study provides a concrete project in the social ecosystem of a large-scale municipality. What emerged initially as a simple cost-cutting exercise resulted at the end in a redesigned customer contact handling process, whereby both the customers and the employees were satisfied, and realizing also the cost reductions in a creative way by investigating the value-leaks.
    • Assessment of government funding of business angel networks in Flanders

      Collewaert, Veroniek; Manigart, Sophie; Aernoudt, Rudy (Regional Studies, 2010)
    • Asymmetry revisited: what leadership of organizational change can learn from Tango Argentino

      Wetzel, Ralf; Nees, Frauke (SCMS Journal of Indian Management, 2017)
      The article improves the understanding of leadership in organizational change by drawing on the metaphor of the Tango Argentino. Based on the reasonably young research stream of Organizational Aestetics, the relationship between a leader and a follower is compared and exploited to better understand the essentials of leading and following in organizational change. The article shows the importance of a trustful, resilient connection between leader and follower to successfully and substantially design organizational change. By giving up of control, and following the follower especially the leader can gain new resources to explore new territory while the follower can prove and take on responsibility for successfully shaping a better organizational future
    • Attitudes of family firms towards external investors: The importance of organizational identification

      Neckebrouck, Jeroen; Manigart, Sophie; Meuleman, Miguel (Venture capital, 2017)
      More and more family firms open their capital for outside investors, yet existing studies mainly conclude that family firms are more reluctant than nonfamily firms to hand over control to outside investors. In this study, we build on an organizational identification perspective to explore why family firms differ in their attitudes toward outside investors. We hypothesize that family members who identify strongly with their firms are less willing to cede control to outside investors and, if they do cede control, have a stronger preference for investors who may readily identify with family firms, such as family offices or high net worth individuals, rather than investors who may not fit well with a familial identity, such as private equity sponsors or financial investors. We also hypothesize that social identification mediates the relationship between important family firm governance characteristics and preferences for outside investor. Exploratory evidence from a sample of Belgian family firms is supportive of most of our predictions.
    • Audit quality, public ownership and firms' discretionary accruals management

      Vander Bauwhede, Heidi; Willekens, Marleen; Gaeremynck, Ann (International Journal of Accounting, 2003)
    • Auditcomités in België

      Vander Bauwhede, Heidi; Willekens, Marleen (Accountancy en Bedrijfskunde, 2003)
    • Authentication in Electronic Commerce

      Basu, Amit; Muylle, Steve (Communications of the ACM, 2003)
    • Authenticiteit is een vreemd beestje

      Willemse, Ine (HR Magazine, 2013)
    • Auto claim fraud detection using Bayesian learning neural networks

      Viaene, Stijn; Dedene, Guido (+); Derrig, Richard A. (Expert Systems with Applications, 2005)
    • Automatic activation of the self in a persuasion context

      Bosmans, Anick; Vlerick, Peter; Van Kenhove, Patrick; Hendrickx, Hendrik (+) (Advances in Consumer Research, 2001)
    • Automatic detection of the best performing priority rule for the resource-constrained project scheduling problem

      Guo, Weikang; Vanhoucke, Mario; Coelho, José; Luo, Jingyu (Expert Systems with Applications, 2020)
      Priority rules are applied in many commercial software tools for scheduling projects under limited resources because of their known advantages such as the ease of implementation, their intuitive working, and their fast speed. Moreover, while numerous research papers present comparison studies between different priority rules, managers often do not know which rules should be used for their specific project, and therefore have no other choice than selecting a priority rule at random and hope for the best. This paper introduces a decision tree approach to classify and detect the best performing priority rule for the resource-constrained project scheduling problem (RCPSP). The research relies on two classification models to map project indicators onto the performance of the priority rule. Using such models, the performance of each priority rule can be predicted, and these predictions are then used to automatically select the best performing priority rule for a specific project with known network and resource indicator values. A set of computational experiment is set up to evaluate the performance of the newly proposed classification models using the most well-known priority rules from the literature. The experiments compare the performance of multi-label classification models with multi-class classification models, and show that these models can outperform the average performance of using any single priority rule. It will be argued that this approach can be easily extended to any extension of the RCPSP without changing the methodology used in this study.
    • Automatisering zal levenslang leren noodzakelijk maken

      Verlinden, Valérie (HR Magazine, 2018)