• Cost-sensitive design of claim fraud screens

      Viaene, Stijn; Van Gheel, Dirk; Ayuso, Mercedes; Guillén, Montserrat (Lecture notes in Computer Science, 2004)
    • Cost-sensitive learning and decision making for Massachusetts PIP claim fraud data

      Viaene, Stijn; Derrig, Richard A.; Dedene, Guido (+) (International journal of Intelligent Systems, 2004)
    • Cost-sensitive learning and decision making revisited

      Viaene, Stijn; Dedene, Guido (+) (European Journal of Operational Research, 2005)
    • Creative destruction in market research

      Schillewaert, Niels (Research World, 2010)
    • Creativiteit in organisaties: zes ingrediënten die bijdragen aan het succesverhaal

      De Clippeleer, Inge; De Stobbeleir, Katleen (Over.Werk, 2010)
    • Creativity and regional innovation: Evidence from EU regions

      Sleuwaegen, Leo; Boiardi, Priscilla (Research Policy, 2014)
      We analyse the role of creative workers in the region as a source and foundational element of regional innovation in the European Union. We show the empirical relevance of this factor – which we label inspiration – within the structure of a recursive model of regional innovation for a set of 83 European regions. We show that, when differentiated from the presence of regional intelligence – as measured by the availability of human capital – and from technological infrastructure, inspiration, along with the degree of development of national and regional institutions, has the strongest direct and indirect effects on regional patenting activity.
    • Credit Riks Management: Level 1 - Level 2

      Thibeault, André (Revue de la Banque/Bank- en Financiewezen, 1998)
    • CRM excellence at KLM Royal Dutch Airlines

      Viaene, Stijn; Cumps, Bjorn (Communications of the AIS, 2005)
    • Cross-border private equity syndication: Institutions and learning

      Meuleman, Miguel; Wright, Mike (Journal of Business Venturing, 2011)
      Private equity (PE) has become an increasingly international phenomenon but there is a lack of research that looks at the process by which PE firms invest across borders. We aim to fill this gap in the literature by examining the role of institutional context and organizational learning as determinants of cross-border PE syndication. We examine these issues by studying the international expansion by later-stage UK PE investors into continental Europe over the period 1990 to 2006. Our results indicate that institutional context (in terms of the number of PE firms in the local environment and the presence of investment bankers in the local market) and organizational learning (in terms of the PE firm's experience in the host country; the PE firm's multinational experience; and the number of investment managers per portfolio company; but not the presence of local offices) are significantly related to the use of cross-border syndicates. Implications for theory and practice are suggested.
    • Crossing borders and boundaries, 7th International EurOMA Conference, Ghent, Belgium

      Van Dierdonck, Roland; Vereecke, Ann (International Journal of Operations and Production Management, 2002)
    • CSR strategies in response to competitive pressures

      Dupire, Marion; M'Zali, Bouchra (Journal of Business Ethics, 2018)
      Is corporate social responsibility (CSR) a tool for strategic positioning? While CSR is sometimes used as part of a differentiation strategy, this article analyzes which specific CSR strategies arise in response to competitive pressures. The results suggest that competitive pressures lead firms to increase their positive social actions without necessarily decreasing their social weaknesses. This positive impact varies with specific dimensions of CSR and industry specificities: (1) Competition improves social performance toward core stakeholders to a greater extent than social performance toward peripheral stakeholders. (2) This effect is more pronounced in B2C industries than in other industries. (3) Competition leads firms in “dirty” industries to ignore environmental initiatives.
    • Cultural and Ideological Roots of Materialism in China

      Yang, Song; Stening, Bruce (Social Indicators Research, 2012)
    • Cultural Intelligence: Put it (High) on the Asian HRM Agenda

      Stening, Bruce (Research and Practice in Human Resource Management, 2006)
    • Curbing domestic violence: instantiating C-K theory with formal concept analysis and emergent self-organizing maps. Intelligent Systems in Accounting, Finance & Management

      Poelmans, Jonas; Elzinga, Paul; Viaene, Stijn; Dedene, Guido (+) (Intelligent systems in accounting, finance and management, 2010)
      We propose a human-centred process for knowledge discovery from unstructured text that makes use of formal concept analysis and emergent self-organizing maps. The knowledge discovery process is conceptualized and interpreted as successive iterations through the concept-knowledge (C-K) theory design square. To illustrate its effectiveness, we report on a real-life case study of using the process at the Amsterdam-Amstelland police in the Netherlands aimed at distilling concepts to identify domestic violence from the unstructured text in actual police reports. The case study allows us to show how the process was not only able to uncover the nature of a phenomenon such as domestic violence, but also enabled analysts to identify many types of anomaly in the practice of policing. We will illustrate how the insights obtained from this exercise resulted in major improvements in the management of domestic violence cases.
    • Customer coproduction in healthcare service delivery: Examining the influencing effects of the social context

      Osei-Frimpong, Kofi; McLean, Graeme; Wilson, Alan; Lemke, Fred (Journal of Business Research, 2020)
      This study furthers our understanding of service coproduction by examining some pertinent antecedents and the consequent effect on customer adherence to medical instructions in healthcare service delivery. Through a cross-sectional quantitative survey design, data collected from 594 healthcare customers were analysed through structural equation modelling using AMOS 23. The findings indicate significant influences of social context on participation in service coproduction and adherence. Additionally, the mediating effect of customer role clarity on social context (nature of interactions, access to healthcare information, service climate) and coproduction are established. This study also determined moderation effects of provider-customer orientation on the coproduction process. Further, customer health condition-type (acute or chronic) does not present different effects on their coproduction behaviours. From a social cognitive theoretical perspective, this study has established that customers’ coproduction behaviours are motivated by the social system in relation to the social context.
    • Customer experience quality: An exploration in business and consumer contexts using repertory grid technique

      Lemke, Fred; Clark, Moira; Wilson, Hugh (Journal of the Academy of Marketing Science, 2011)
      This study proposes a conceptual model for customer experience quality and its impact on customer relationship outcomes. Customer experience is conceptualized as the customer’s subjective response to the holistic direct and indirect encounter with the firm, and customer experience quality as its perceived excellence or superiority. Using the repertory grid technique in 40 interviews in B2B and B2C contexts, the authors find that customer experience quality is judged with respect to its contribution to value-in-use, and hence propose that value-in-use mediates between experience quality and relationship outcomes. Experience quality includes evaluations not just of the firm’s products and services but also of peer-to-peer and complementary supplier encounters. In assessing experience quality in B2B contexts, customers place a greater emphasis on firm practices that focus on understanding and delivering value-in-use than is generally the case in B2C contexts. Implications for practitioners’ customer insight processes and future research directions are suggested.