Recent Submissions

  • Customer innovation: Delivering a customer-led strategy for sustainable growth

    Debruyne, Marion; Tackx, Koen (Kogan Page, 2019)
    Many organizations approach customer-centic marketing and innovating their business strategy in isolation to one another, missing groundbreaking opportunities for advancement. Customer Innovation, second edition, turns this on its head by starting with the customer, innovating around their needs, then building a customer led business strategy around it. It presents a well-constructed three-by-three formula of connect, convert, collaborate, laying the foundations for innovation and change, to improve the current customer journey and expand into new customer horizons. This enables new product and service development to flow with outstanding efficiency and substantial growth. Customer Innovation, second edition, includes exciting updates around co-creation and the benefits of involving customers, stakeholders and employees from the beginning. It provides guidance on using technology to reinvent traditional business models, with consumer needs at the heart. With a spectacular range of case studies, including Disney, LEGO and Johnson & Johnson, all delivered with active takeaways, this is the ultimate handbook for any leader, business or marketing strategist, ready to pave the way in a new era of customer led strategy.
  • Managing cost and earned value

    Vanhoucke, Mario (Gower Publishing, 2014)
    This Handbook was the first APM Body of Knowledge Approved title for the Association for Project Management. Over the course of five editions, Gower Handbook of Project Management has become the definitive desk reference for project management practitioners. The Handbook gives an introduction to, and overview of, the essential knowledge required for managing projects.
  • Adding value and HRM practice: evidence-based HR

    Buyens, Dirk; Verbrigghe, Jasmijn (Springer, 2015)
    We argue that although HR has a lot of tools and practices, it still lacks an overarching decision science that defines how organizations can obtain strategic success through their human resources. In order to support companies’ informed HRM decision-making, we recommend establishing a tradition of evidencebased HR practices. Evidence-based HR is a family of practices, combining research evidence with contextual information and individual judgment of HR professionals as essential sources of information. After having reviewed implications for HR practice from scholarly work, economic and societal trends as well as business tools from other managerial domains, we discuss the potential of Talentship as an evidence-based decision science and as a first step towards a general way of thinking to support HR decisions. As such, we believe the present chapter provides a significant contribution to the insights of practitioners and scholars into the further development towards evidencebased HR.
  • E-business strategy: How companies are shaping their manufacturing and supply chain through the internet. A review and outlook

    Vereecke, Ann; Kalchschmidt, Matteo (Springer, 2016)
    The original paper investigated, on a large sample of manufacturing firms, the adoption of Internet-based tools to support supply chain processes. Four strategies are identified, according to the level of adoption of e-commerce, e-procurement and e-operations. The four strategies are subsequently analysed according to contingent factors and supply chain integration mechanisms. Results show a clear relationship between the use of Internet-based tools and the adoption of integration mechanisms. The commentary shows that the paper has been widely cited in both operations, supply chain and ICT literature, recognizing its seminal contribution to the analysis of the impact of Internet technologies on supply chain processes, their relations with supply chain integration and their impact on performance. The research directions suggested in the original papers are discussed analyzing the subsequent literature, including the replication studies performed by the original authors. The importance of investigating emerging topics, as well as observing their evolution over time, is highlighted.
  • Customers the day after tomorrow. Hoe trek je klanten aan in een wereld van AI, bots en automatisering.

    Van Belleghem, Steven (LannooCampus, 2017)
    Hoe je automatisering en artificiële intelligentie omzet in klantvoordelen We belanden stilaan in de derde fase van digitalisering: de fase van verregaande automatisering en artificiële intelligentie. Die verschuiving zal de relatie tussen bedrijven en klanten radicaal veranderen. Willen bedrijven klantgericht blijven, dan moeten ze op zoek naar aangepaste klantenstrategieën. Dit boek gidst je door de nieuwste fase van digitalisering en reikt je de mindset aan om in de 'Day After Tomorrow' je bedrijf te blijven optimaliseren. Alleen zo slaag je erin de meest briljante digitale ontwikkelingen met de meest unieke menselijke skills te verenigen.
  • The relationship between demand pull attention and radical product innovation: Evidence through computer-aided text analysis

    Biehl, Esther; Fehre, Kerstin; Tietze, Marco (Emerald Publishing Limited, 2018)
    This study updates the discussion on demand-pull attention as a source of radical product innovation. Demand-pull attention shows an ex ante alignment with market characteristics and needs as opposed to pushing resources toward markets. The authors suggest a holistic framework and specify three dimensions of demand-pull attention: anticipated or revealed market demand, market environment, and external economic environment. Based on a large German longitudinal panel consisting of 941 firm-year observations from 2003 to 2013, the authors conceptualized the measurement of demand-pull dimensions’ attention and radical product innovation using computer-aided text analysis of annual reports. The authors analyzed the relationship between the attention that a firm pays to different demand-pull dimensions and the firm’s strategic intention to radically innovate; thus, the authors actually focused on the cognitive sources of radical product innovations. This chapter suggests that radical product innovation activities are positively driven by attention toward the market environment and market demand orientation. However, the hypothesis, which assumed a negative relationship between attention toward the external economic environment and radical innovation, could not be significantly confirmed. This demands a closer look into the underlying decision processes of firms when deciding on radical product innovations. With the theoretical grounding on the attention-based view of the firm, the authors contribute to a better understanding of the role that organizational cognition plays in innovation processes.
  • Attitudes of family firms toward outside investors: The importance of organizational identification

    Neckebrouck, Jeroen; Manigart, Sophie; Meuleman, Miguel (Routledge, 2018)
    More and more family firms open their capital for outside investors, yet existing studies mainly conclude that family firms are more reluctant than nonfamily firms to hand over control to outside investors. In this study, we build on an organizational identification perspective to explore why family firms differ in their attitudes toward outside investors. We hypothesize that family members who identify strongly with their firms are less willing to cede control to outside investors and, if they do cede control, have a stronger preference for investors who may readily identify with family firms, such as family offices or high net worth individuals, rather than investors who may not fit well with a familial identity, such as private equity sponsors or financial investors. We also hypothesize that social identification mediates the relationship between important family firm governance characteristics and preferences for outside investor. Exploratory evidence from a sample of Belgian family firms is supportive of most of our predictions.
  • Entrepreneurship through acquisition (1): MBOS and MBIS

    Meuleman, Miguel; Vanoorbeek, Hans (Cambridge University Press, 2018)
    This chapter will provide insights on an alternative path to entrepreneurship, i.e. entrepreneurship through acquisition.
  • Monitoring tactics and key metrics

    Brinckmann, Jan; Meuleman, Miguel; Witt, Peter (Cambridge University Press, 2018)
    Investors in startups need to know what is going on in the companies.
  • Retail. De digitale hysterie voorbij. Ontwikkel en implementeer een winnende strategie als retailer of merkfabrikant

    Van Ossel, Gino (LannooCampus, 2018)
    De digitale revolutie heeft de klant veeleisender dan ooit gemaakt. Snelheid, transparantie en hyperpersonalisatie zijn de norm. Steeds meer merkfabrikanten verkopen in eigen winkels en webshops rechtstreeks aan de consument. Ondertussen kondigen nieuwe technologieën een volgende schokgolf aan. In dit boek introduceert Gino Van Ossel het concept optichannel, waarmee hij retailers, merkfabrikanten en dienstenbedrijven voorbij de digitale hysterie leidt. Met herkenbare voorbeelden is het een realistische kijk op retail en een praktisch kader om een succesvolle strategie uit te zetten die winst, competitiviteit en klantgerichtheid combineert.
  • Management control: Concepts, methods & practice

    Bruggeman, Werner; Hozée, Sophie; Slagmulder, Regine (Intersentia, 2018)
    Management Control: Concept, Methods and Practices conceptualises management control concepts, methods and practices used by C-level executives and controllers in managing financial and strategic performance. The authors show how financial and strategic performance control processes can be integrated in order to create and improve internal strategic alignment. Alongside traditional controls, such as managing cost centres, profit centres, investment centres, budgeting and variance reporting, the use of advanced costing systems, such as activity-based costing and time-driven activity-based costing, and the balanced scorecard in planning and executing improvements of financial and strategic performance is discussed. The authors illustrate how controllers can run a control process in which intended strategies, performance measures, performance targets, actions and budgets are all aligned with each other across all organisational levels (vertical alignment) and between business units and functions (horizontal alignment), and in which financial performance is controlled in relation to strategic performance. The authors promote a holistic approach and highlight the role of human motivation in the design of management control systems. Using insights from the psychology literature on motivation in the workplace, this book argues that management control systems should not only align goals and interests of internal organisational actors but also enhance their autonomous motivation and well-being in order to achieve sustainable performance. More specifically, the authors draw on self-determination theory to explain managerial behaviour in response to the use of control systems. Through the use of numerous examples from European companies, this book provides the reader with a range of familiar issues and a wide variety of ideas and methods to use in response. The book provides materials that can be used in business and management control courses at undergraduate and graduate level, as well as for use in the workplace, benefiting managers, consultants, financial analysts, controllers, information systems designers and executive leaders of organizations.
  • Leading organisations in turbulent times: Towards a different mental model

    Jordaan, Barney (Springer, 2018)
    Organisations that are able to adapt quickly to changing circumstances in their operating environment have a competitive advantage. This level of "agility" involves more than simply developing new strategies and organisational structures to enable the rapid gathering of relevant information and equally rapid response times. Agility also - if not primarily - requires an ability on the part of people in the organisation to collaborate effectively to improve their decision-making abilities both as far as speed and quality of outcome are concerned. Collaboration involves more than the mere acquisition of a particular skills set, e.g., to listen and communicate effectively, or procedural adeptness. Creating a collaborative working environment requires a climate of trust within the organisation and a mindset that is focused on working with, rather than against others to achieve common organisational goals and objectives. Given the human propensity to compete and the so-called trust deficit prevalent in organisations, trustworthiness on the part of leaders and an ability to instil a culture of colloboration are required. However, a number of human and organisational obstacles would need to be overcome to achieve this.
  • Electricity network regulation in the EU : The challenges ahead‎ for transmission and distribution

    Unknown author (Edward Elgar, 2018)
    The UK model of incentive regulation of power grids was at one time the most advanced, and elements of it were adopted throughout the EU. This model worked well, particularly in the context of limited investment and innovation, a single and strong regulatory authority, and limited coordination between foreign grid operators. This enlightening book shows that since 2010 the whole context has changed and regulation has had to catch-up and evolve. The EU is entering a wave of investment, and an era of new services and innovation which has created growing tensions between national regulatory authorities in terms of coordinating technical standards and distribution systems. This is being played out against an increasingly disruptive backdrop of digitzation, new market platforms and novel business models.
  • Big data capabilities: An organizational processing perspective

    Isik, Öykü (Springer, 2018)
    Big data is at the pinnacle of its hype cycle, offering big promise. Everyone wants a piece of the pie, yet not many know how to start and get the most out of their big data initiatives. We suggest that realizing benefits with big data depends on having the right capabilities for the right problems. When there is a discrepancy between these, organizations struggle to make sense of their data. Based on information processing theory, in this research-in-progress we suggest that there needs to be a fit between big data processing requirements and big data processing capabilities, so that organizations can realize value from their big data initiative.
  • The agile leader's scrapbook

    Van den Broeck, Herman; Jordaan, Barney (LannooCampus, 2018)
    The demand for organisations to become more agile has never been greater than in today's fast moving economy. This book puts forward a framework and techniques that will allow your organisation to survive and even thrive in the turbulence of the current business environment. The Agile Leader's Scrapbook inspires readers to find a 'managerial logic' that fits with the particular needs of their organisation. By laying out the basics of what it means to create an agile working environment, it provides clues to a better approach to co-creation, and to letting self-sufficient teams make better and more sustainable decisions.
  • The conundrum of power: Sintering structural and relational perspectives in business and arts organizations

    Shymko, Yuliya; Minkus, Alison (Routledge, 2017)
    Arts and Business aims at bringing arts and business scholars together in a dialogue about a number of key topics that today form different understandings in the two disciplines. Arts and business are, many times, positioned as opposites. Where one is providing symbolic and aesthetic immersion, the other is creating goods for a market and markets for a good. They often deal and struggle with the same issues, framing it differently and finding different solutions. This book has the potential of offering both critical theoretical and empirical understanding of these subjects and guiding further exploration and research into this field. Although this dichotomy has a well-documented existence, it is reconstructed through the writing-out of business in art and vice versa. This edited volume distinguishes itself from other writings aimed at closing the gap between art and business, as it does not have a firm standpoint in one of these fields, but treating them as symmetrical and equal. The belief that by giving art and business an equal weight, the editors also create the opportunity to communicate to a wider audience and construct a path forward for art and business to coexist.

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