Recent Submissions

  • The “When” of justice events and why it matters

    Patient, David; Cojuharenco, Irina; Fortin, Marion (2015)
    This chapter reviews research and theory pertaining to the effect of temporal characteristics of events on perceptions of and reactions to organizational justice. In order to set the context for empirical findings, we first review dynamic aspects of classical and more recent justice theories. We then review findings on several temporal aspects of justice events, including dynamic features (timing, duration of event, and frequency) and temporal perspective (distance, orientation, and scale). Maintaining our focus on specific events, we conclude the chapter by proposing theoretical and empirical avenues for including time in future investigation of organizational justice.
  • Why managers don't always do the right thing when delivering bad news: The roles of empathy, self-esteem, and moral development in interactional fairness

    Patient, David; Skarlicki, Daniel (2005)
    Previous research shows that some managers do not deliver bad news in ways deemed interactionally fair (with dignity, respect, and adequate explanations). In this dissertation I explore whether specific individual characteristics predict the tendency to deliver bad news in ways regarded as interactionally (un) fair: the communicator's empathy, self-esteem, moral development, emotional intelligence, and moral identity.
  • The "Who" of organizational justice: Source effects on justice judgements

    Marques, Tatiana; Patient, David; Cojuharenco, Irina (2016)
  • Bad news - The importance of how, when and by whom it is communicated

    Patient, David; Saldanha, M.F.; Domingues, J. (2013)
  • China's rise and internationalization

    2018 marks the 40th anniversary of the start of China's reform and opening up policy, which created China's growth miracle with an annual average growth rate of around 9.5 percent. China's rapid rise and internationalization has also generated profound impacts both regionally and globally. This edited book aims to bring together academics and researchers at policy institutions to discuss ongoing research on a wide range of theoretical and empirical issues related to China's rapid rise and internationalization from both regional and global perspectives.
  • Daten als Wirtschaftsgut: Ökonomische Perspektive

    Krueger, Alexander; Buchwald, Arne (2019)
  • To measure is to know: Development of an instrument for measuring consulting service value

    Oesterle, Severin; Buchwald, Arne; Urbach, Nils (2019)
    While their fundamental business model has not changed for many decades, consulting firms are currently faced with serious challenges putting the complete market at the risk of disruption. Given that situation, it is essential for consultancies to understand how value emerges in consulting projects in the eyes of their clients. Turning to the customer perspective, it is also important to understand how value emerges from the relationship with consultancies. While previous literature provides valuable but fragmented starting points to explain the joint value creation in IT consulting projects, we suggested a synthesized conceptual model drawing on the service-dominant logic in a previous article that integrates both the service provider and client perspectives. In this article, we now put forth a measurement instrument that we subjected to a preliminary empirical validation with which the important determinants in both spheres can be assessed to ultimately explain the value of the IT consulting service in a follow-up, large-scale quantitative-empirical validation.
  • Digital transformation know how. Connecting digital transformation, agility and leadership

    Viaene, Stijn (2020)
    In recent years, digital development has accelerated and digital turbulence is the new normal. So, it’s time for a synthesis, time to bring stability to that turbulence: What have we learned? What do we know? What should we no longer have doubts about? Whether you’re a CEO or a dedicated worker, you have an important role to play in your organisation’s digital transformation. But it’s hard when you don’t have a common frame of reference or common language. What’s the big picture? How do things align? How can you contribute? This book offers you a practical perspective on six critical elements of successful digital transformation design: Strategy for the digital age: Digital transformation invests in strengthening the core and growing the more . Customer experience design: Great customer experience emerges from the way you solve your customers’ problems . Data and analytics: Giving data hands and feet is crucial to the success of a digital transformation. Digital partnership strategies: Combinatorial innovation drives digital partnerships, but they still must be earned. Digital transformation leadership: Technology skills are an organisation’s ticket to ride, agility its ticket to heaven . Scaling agility: The paradox involved in scaling agility is introducing fast flexibility and stability at the same time. gility: The paradox involved in scaling agility is introducing fast flexibility and stability at the same time.
  • Promoting economic and other benefits of transactional mediation: An under-researched and under-utilised process

    Jordaan, Barney (2020)
    This is a book compiling 63 short “think pieces” related to the “Appreciating our Legacy and Engaging the Future: An International Conference for Dispute Resolution Teachers, Scholars, and Leaders” Conference held in June 2019 or were part of the online “Theory-of-Change” Symposium. It is organized in the following sections: reflections on the “Past-and-Future” conference, the big picture, impact and use of technology, legal education, professional training and practice, and research and scholarship. It includes recommendations for development of the dispute resolution field based on the authors’ suggestions.
  • Stretching the board's managerial logic. Introducing a touch of agility

    Van den Broeck, Herman; Jordaan, Barney (2019)
    While discussing organisational problems and the solutions to them, board members frequently proceed from very different - and sometimes competing- underlying managerial assumptions. In this contribution, we will present a model that should be used by the board to proactively agree on the kind of managerial logic that is needed vis-à-vis a specific management challenge and to open the door for co-creation. Excellent organisations are characterised by the speed and the quality outcomes of their decision making processes.
  • Performance of family-controlled listed companies: The need for a symbiosis between entrepreneurship and governance

    Haspeslagh, Philippe (2019)
    In this paper we argue that the outperformance of family listed firms is not a result of the ownership difference per se, but the combination between the characteristics of such ownership, entrepreneurial drive and multi-generational time horizon amongst others, on the one hand and the fiduciary quality of the company's governance context, both at the country level and ultimately at the company level on the other hand.
  • Executive remuneration: From copycat to full-blown governance tool

    Baeten, Xavier (2019)
    The chapter is structured as follows: What drives executive remuneration? The behavioural impact of executive remuneration. Where do we go from here? The road to value-enhancing executive remuneration.
  • What every director should know about strategy

    Verweire, Kurt (2019)
    Strategy remains a fascinating domain in the corporate management world. Although there is general agreement that strategy is a key driver of organisational success, managers and directors struggle with the strategy challenge and fail to translate good strategies into good results.
  • Governance: The art of aligning interests - Liber Amicorum Lutgart Van den Berghe

    This Liber Amicorum brings together the 20 contributions, in honour of Lutgart Van den Berghe
  • Macroenvironmental dynamism and firm risk management - An exploratory investigation

    Klein, Florian; Puck, Jonas F.; Weiss, Martin (2019)
    The macroenvironment constitutes a widely acknowledged source of firms’risk in international business. A substantial body of research on macroenvironmental risks encapsulates a variety of measurement approaches, antecedents,and managerial consequences. However, a review of established macroenvironmental risk measures reveals that these measures strongly focus on the quality of the macroenvironment, assuming a rather static perspective and mainly excluding dynamic aspects. Building on prior research on macroenvironmental risk as well as on environmental dynamism, we argue that macroenvironmental dynamism – i.e. the frequency, intensity, and predictability of macroenvironmental variation – is a pivotal source of risk in international business, which so far only received limited attention. Moreover, we suggest that macroenvironmental dynamism influences firms’ risk management activities, a measure we use to empirically investigate firm implications of macroenvironmental dynamism. We explore this effect using primary survey data on risk management activities from 158 foreign subsidiaries in six emerging countries and secondary data on the macroeconomic context in these countries. We find evidence that macroenvironmental dynamism, if compared to macroenvironmental quality, exerts a strong influence on firms’ risk management activities. Our findings enhance the understanding of the dynamic nature of macroenvironmental risk in international business as well as provide a concept to more comprehensively measure macroenvironmental dynamism that future research can build upon.
  • Optichannel retail. Beyond the digital hysteria. Develop and implement a winning strategy as a retailer or brand manufacturer

    Van Ossel, Gino (2019)
    The digital revolution has made customers more demanding than ever. Speed, transparency and hyper-personalization are the new norm. More and more brand manufacturers are now selling directly to consumers in their own stores and webshops. In the meantime, new technologies are already heralding in the next phase of seismic change. In this book, Gino Van Ossel introduces the concept of optichannel, which will guide retailers, brand manufacturers and service companies through and beyond the current wave of digital hysteria. Using recognizable examples, he offers us a realistic view of the retail of the future and sets out a practical framework for a successful strategy that strikes the right balance between profit, competitiveness and customer focus.
  • Economic approaches to organizations

    Douma, Sytse; Schreuder, Hein (2017)
    Now in its fifth edition, Economic Approaches to Organisations remains one of the few texts to emphasize the importance of economic issues and developments in the study of organisations and management. It explains in a non-technical way different economic approaches such as behavioural theory of the firm, game theory, agency theory, transaction cost economics, economics of strategy and evolutionary approaches. This latest edition is packed with practical examples from real-world companies, helping you to understand how the concepts relate to economic and organizational problems happening in the world today.

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