Recent Submissions

  • Daten als Wirtschaftsgut: Ökonomische Perspektive

    Krueger, Alexander; Buchwald, Arne (2019)
  • To measure is to know: Development of an instrument for measuring consulting service value

    Oesterle, Severin; Buchwald, Arne; Urbach, Nils (2019)
    While their fundamental business model has not changed for many decades, consulting firms are currently faced with serious challenges putting the complete market at the risk of disruption. Given that situation, it is essential for consultancies to understand how value emerges in consulting projects in the eyes of their clients. Turning to the customer perspective, it is also important to understand how value emerges from the relationship with consultancies. While previous literature provides valuable but fragmented starting points to explain the joint value creation in IT consulting projects, we suggested a synthesized conceptual model drawing on the service-dominant logic in a previous article that integrates both the service provider and client perspectives. In this article, we now put forth a measurement instrument that we subjected to a preliminary empirical validation with which the important determinants in both spheres can be assessed to ultimately explain the value of the IT consulting service in a follow-up, large-scale quantitative-empirical validation.
  • Digital transformation know how. Connecting digital transformation, agility and leadership

    Viaene, Stijn (2020)
    In recent years, digital development has accelerated and digital turbulence is the new normal. So, it’s time for a synthesis, time to bring stability to that turbulence: What have we learned? What do we know? What should we no longer have doubts about? Whether you’re a CEO or a dedicated worker, you have an important role to play in your organisation’s digital transformation. But it’s hard when you don’t have a common frame of reference or common language. What’s the big picture? How do things align? How can you contribute? This book offers you a practical perspective on six critical elements of successful digital transformation design: Strategy for the digital age: Digital transformation invests in strengthening the core and growing the more . Customer experience design: Great customer experience emerges from the way you solve your customers’ problems . Data and analytics: Giving data hands and feet is crucial to the success of a digital transformation. Digital partnership strategies: Combinatorial innovation drives digital partnerships, but they still must be earned. Digital transformation leadership: Technology skills are an organisation’s ticket to ride, agility its ticket to heaven . Scaling agility: The paradox involved in scaling agility is introducing fast flexibility and stability at the same time. gility: The paradox involved in scaling agility is introducing fast flexibility and stability at the same time.
  • Promoting economic and other benefits of transactional mediation: An under-researched and under-utilised process

    Jordaan, Barney (2020)
    This is a book compiling 63 short “think pieces” related to the “Appreciating our Legacy and Engaging the Future: An International Conference for Dispute Resolution Teachers, Scholars, and Leaders” Conference held in June 2019 or were part of the online “Theory-of-Change” Symposium. It is organized in the following sections: reflections on the “Past-and-Future” conference, the big picture, impact and use of technology, legal education, professional training and practice, and research and scholarship. It includes recommendations for development of the dispute resolution field based on the authors’ suggestions.
  • Stretching the board's managerial logic. Introducing a touch of agility

    Van den Broeck, Herman; Jordaan, Barney (2019)
    While discussing organisational problems and the solutions to them, board members frequently proceed from very different - and sometimes competing- underlying managerial assumptions. In this contribution, we will present a model that should be used by the board to proactively agree on the kind of managerial logic that is needed vis-à-vis a specific management challenge and to open the door for co-creation. Excellent organisations are characterised by the speed and the quality outcomes of their decision making processes.
  • Performance of family-controlled listed companies: The need for a symbiosis between entrepreneurship and governance

    Haspeslagh, Philippe (2019)
    In this paper we argue that the outperformance of family listed firms is not a result of the ownership difference per se, but the combination between the characteristics of such ownership, entrepreneurial drive and multi-generational time horizon amongst others, on the one hand and the fiduciary quality of the company's governance context, both at the country level and ultimately at the company level on the other hand.
  • Executive remuneration: From copycat to full-blown governance tool

    Baeten, Xavier (2019)
    The chapter is structured as follows: What drives executive remuneration? The behavioural impact of executive remuneration. Where do we go from here? The road to value-enhancing executive remuneration.
  • What every director should know about strategy

    Verweire, Kurt (2019)
    Strategy remains a fascinating domain in the corporate management world. Although there is general agreement that strategy is a key driver of organisational success, managers and directors struggle with the strategy challenge and fail to translate good strategies into good results.
  • Governance: The art of aligning interests - Liber Amicorum Lutgart Van den Berghe

    This Liber Amicorum brings together the 20 contributions, in honour of Lutgart Van den Berghe
  • Macroenvironmental dynamism and firm risk management - An exploratory investigation

    Klein, Florian; Puck, Jonas F.; Weiss, Martin (2019)
    The macroenvironment constitutes a widely acknowledged source of firms’risk in international business. A substantial body of research on macroenvironmental risks encapsulates a variety of measurement approaches, antecedents,and managerial consequences. However, a review of established macroenvironmental risk measures reveals that these measures strongly focus on the quality of the macroenvironment, assuming a rather static perspective and mainly excluding dynamic aspects. Building on prior research on macroenvironmental risk as well as on environmental dynamism, we argue that macroenvironmental dynamism – i.e. the frequency, intensity, and predictability of macroenvironmental variation – is a pivotal source of risk in international business, which so far only received limited attention. Moreover, we suggest that macroenvironmental dynamism influences firms’ risk management activities, a measure we use to empirically investigate firm implications of macroenvironmental dynamism. We explore this effect using primary survey data on risk management activities from 158 foreign subsidiaries in six emerging countries and secondary data on the macroeconomic context in these countries. We find evidence that macroenvironmental dynamism, if compared to macroenvironmental quality, exerts a strong influence on firms’ risk management activities. Our findings enhance the understanding of the dynamic nature of macroenvironmental risk in international business as well as provide a concept to more comprehensively measure macroenvironmental dynamism that future research can build upon.
  • Optichannel retail. Beyond the digital hysteria. Develop and implement a winning strategy as a retailer or brand manufacturer

    Van Ossel, Gino (2019)
    The digital revolution has made customers more demanding than ever. Speed, transparency and hyper-personalization are the new norm. More and more brand manufacturers are now selling directly to consumers in their own stores and webshops. In the meantime, new technologies are already heralding in the next phase of seismic change. In this book, Gino Van Ossel introduces the concept of optichannel, which will guide retailers, brand manufacturers and service companies through and beyond the current wave of digital hysteria. Using recognizable examples, he offers us a realistic view of the retail of the future and sets out a practical framework for a successful strategy that strikes the right balance between profit, competitiveness and customer focus.
  • Economic approaches to organizations

    Douma, Sytse; Schreuder, Hein (2017)
    Now in its fifth edition, Economic Approaches to Organisations remains one of the few texts to emphasize the importance of economic issues and developments in the study of organisations and management. It explains in a non-technical way different economic approaches such as behavioural theory of the firm, game theory, agency theory, transaction cost economics, economics of strategy and evolutionary approaches. This latest edition is packed with practical examples from real-world companies, helping you to understand how the concepts relate to economic and organizational problems happening in the world today.
  • God dobbelt niet op de beurs. Beter beleggen voor een beter leven

    Longeval, Jan (2019)
    In tijden van extreem lage rente en met het vooruitzicht van de vergrijzing, is goed beleggen meer dan ooit noodzakelijk om je levensstandaard op peil te houden. De meeste beleggers kijken echter aan tegen dramatisch slechte beleggingsprestaties omdat ze de wetten en de regels van de financiële markten niet kennen. Dit boek legt deze wetten en regels bloot. Op magistrale wijze verweeft Jan Longeval wetenschap, filosofie, psychologie, neurologie, economie en praktische beurskennis. Hij komt daarbij niet alleen tot wonderlijke inzichten over de beurs, maar ook over de wereld. Zo is er een opmerkelijk verband tussen het dansen van stofdeeltjes in een zonnestraal, de beweging van stuifmeel in een kolf water, de turbulentie in de atmosfeer, schoencomputers in een casino en de koersbewegingen op de beurs; hebben zandlawines, aardbevingen en beurscrashes meer met elkaar gemeen dan je zou denken; en helpen de vorming van een embryo en de werking van een mierenkolonie je te begrijpen hoe je de beurs moet bespelen.
  • Identifying hidden needs: Creating breakthrough products

    Goffin, Keith; Lemke, Fred; Koners, U. (2010)
    Too many new products fail. New products which are hard to differentiate from existing products won't capture the customer's imagination. The failure is due to a poor understanding of customers' needs. Companies need to take a radical approach to identifying customers' real needs, and this book demonstrates innovative ways to achieve this.
  • Digital behaviors and people risk: Challenges for risk management

    Phippen, Andy; Ashby, Simon (2013)
    This research explores the implications for risk management of “People Risk.” In particular how online digital behaviors, particularly from young people entering the workplace for the first time, might impact on the work setting and how risk management might mitigate impact on the employee and organization. A mixed methods approach was used to consider these implications and draws from a number of data sources in the United Kingdom including a database of self-review data around online safety policy and practice from over 2000 schools, a survey of over 1000 14–16 year olds and their attitudes toward sexting, and a survey of over 500 undergraduate students. In addition the work considers existing risk management approaches and the models therein and how they might be applied to people risk. The dataset analyzed in this exploration show an education system in the United Kingdom that is not adequately preparing young people with an awareness of the implications of digital behavior in their lives and the survey data shows distorted social norms that might have serious consequences in the workplace.
  • Risk culture

    Ashby, Simon; Power, Mike; Palermo, Tommaso (2014)
    Risk culture and safety cultures are a central issue for firms within all industries, with high profile cases of excessive risk taking or the bad behaviour of employees in many different sectors making headlines. In financial services this is one of the factors behind the crisis, but has also surfaced even more damagingly post-crisis in the form of conduct scandals such as LIBOR and various mis-selling cases.
  • Cyber security

    Ashby, Simon; Phippen, Andy (2016)
    Operational Risk Perspectives: Cyber, Big Data, and Emerging Risks covers key topics related to operational risk currently on the minds of practitioners. The book is comprised of chapters written by both industry professionals and academic experts who provide an overview of the current state of this discipline.
  • New perspectives on mobile service development

    Edelmann, Jan; Koivuniemi, Jouni; Hacklin, Fredrik; Stevens, Richard (2006)
    The future development of mobile applications and services has to take into account the user needs more carefully than before. The investments in mobile telephony, which are made from the point of view of technology, disregard the fact that users are not interested in technologies; they are interested in possibilities to fulfil their needs. The main problem for the ICT industry in mobility concerns its business that is mainly based on the technology-oriented view, inadequate understanding of users’ needs, and the uninteroperable and isolated application and service perspective. The main aim of this article is to explain the existing problems in the development of mobile applications and services explicitly, and illustrate them by examples on a route to our vision of taking better into account the user needs based on their roles and tasks. We conjecture that a comprehensive view of user role specific needs would beget a new arena in mobile business — the Integrated Mobile Applications and Services industry. The other aspect is that the user needs are only one part of the triple play of business, users, and technology. Intense co-operation between the players in the industry is required to jointly create standards and platforms that enable Integrated Mobile Applications and Services. Technological development requires platforms which enable the bundling of services and applications as easily as Lego bricks can be attached on different platforms.
  • Challenges in the management of new technologies

    Hacklin, Fredrik; Marxt, Christian; Inganäs, Martin (2007)
    In recent cases of industrial dynamics and technological change, the acquisition of technologies is often not based on strategic choice, but can rather be regarded as a required operation in order to tackle risks in emerging phases of consolidation. In particular, the phenomenon of technological convergence is examined as a special case for acquisition of technologies. Introduced by a discussion of drivers for such a convergence, its implications on technology and innovation management practices are investigated. Special focus is laid onto the resulting impact in terms of business model convergence, where creative destruction might lead to severe disruptions in the competitive environment. Based on these reflections, two scenarios for acquisition approaches are introduced. In the first scenario, the convergence causes the current internal competencies to be merged with external ones, resulting in an emerging dominant design, from of which the firm holds a critical resource stake. In the second scenario, the firm's internal competencies remain outside the emerging dominant design. Especially in the latter scenario, the relevance of dynamic capabilities in managerial actions is underlined. The argumentation is illustrated by using the case of telecommunication industry actors in tackling convergence challenges, and in implementing practices for acquisition of technologies and related competencies.

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