• Big data capabilities: An organizational processing perspective

      Isik, Öykü (Springer, 2018)
      Big data is at the pinnacle of its hype cycle, offering big promise. Everyone wants a piece of the pie, yet not many know how to start and get the most out of their big data initiatives. We suggest that realizing benefits with big data depends on having the right capabilities for the right problems. When there is a discrepancy between these, organizations struggle to make sense of their data. Based on information processing theory, in this research-in-progress we suggest that there needs to be a fit between big data processing requirements and big data processing capabilities, so that organizations can realize value from their big data initiative.
    • BPO at a Belgian energy distributor

      Van den Bergh, Joachim; Willaert, Peter; Willems, Jurgen; Deschoolmeester, Dirk (2007)
    • Building intelligent credit-risk evaluation expert systems using neural network rule extraction and decision tables

      Baesens, Bart; Setiono, Rudy; Mues, Christophe; Viaene, Stijn; Vanthienen, Jan (Universitaire Pers Leuven, 2001)
    • Business ontologies

      Rittgen, Peter (Springer, 2010)
    • Customers the day after tomorrow. Hoe trek je klanten aan in een wereld van AI, bots en automatisering.

      Van Belleghem, Steven (LannooCampus, 2017)
      Hoe je automatisering en artificiële intelligentie omzet in klantvoordelen We belanden stilaan in de derde fase van digitalisering: de fase van verregaande automatisering en artificiële intelligentie. Die verschuiving zal de relatie tussen bedrijven en klanten radicaal veranderen. Willen bedrijven klantgericht blijven, dan moeten ze op zoek naar aangepaste klantenstrategieën. Dit boek gidst je door de nieuwste fase van digitalisering en reikt je de mindset aan om in de 'Day After Tomorrow' je bedrijf te blijven optimaliseren. Alleen zo slaag je erin de meest briljante digitale ontwikkelingen met de meest unieke menselijke skills te verenigen.
    • Cyber security

      Ashby, Simon; Phippen, Andy (Incisive Financial Publishing, 2016)
      Operational Risk Perspectives: Cyber, Big Data, and Emerging Risks covers key topics related to operational risk currently on the minds of practitioners. The book is comprised of chapters written by both industry professionals and academic experts who provide an overview of the current state of this discipline.
    • Digital behaviors and people risk: Challenges for risk management

      Phippen, Andy; Ashby, Simon (Emerald, 2013)
      This research explores the implications for risk management of “People Risk.” In particular how online digital behaviors, particularly from young people entering the workplace for the first time, might impact on the work setting and how risk management might mitigate impact on the employee and organization. A mixed methods approach was used to consider these implications and draws from a number of data sources in the United Kingdom including a database of self-review data around online safety policy and practice from over 2000 schools, a survey of over 1000 14–16 year olds and their attitudes toward sexting, and a survey of over 500 undergraduate students. In addition the work considers existing risk management approaches and the models therein and how they might be applied to people risk. The dataset analyzed in this exploration show an education system in the United Kingdom that is not adequately preparing young people with an awareness of the implications of digital behavior in their lives and the survey data shows distorted social norms that might have serious consequences in the workplace.
    • E-business strategy: How companies are shaping their manufacturing and supply chain through the internet. A review and outlook

      Vereecke, Ann; Kalchschmidt, Matteo (Springer, 2016)
      The original paper investigated, on a large sample of manufacturing firms, the adoption of Internet-based tools to support supply chain processes. Four strategies are identified, according to the level of adoption of e-commerce, e-procurement and e-operations. The four strategies are subsequently analysed according to contingent factors and supply chain integration mechanisms. Results show a clear relationship between the use of Internet-based tools and the adoption of integration mechanisms. The commentary shows that the paper has been widely cited in both operations, supply chain and ICT literature, recognizing its seminal contribution to the analysis of the impact of Internet technologies on supply chain processes, their relations with supply chain integration and their impact on performance. The research directions suggested in the original papers are discussed analyzing the subsequent literature, including the replication studies performed by the original authors. The importance of investigating emerging topics, as well as observing their evolution over time, is highlighted.
    • Goal Commitment and Competition as Drivers for Group Productivity in Business Process Modeling

      Rittgen, Peter (2011)
      The personnel scheduler constructs a deterministic personnel roster that determines the line-of-work for each personnel member. When unexpected events disrupt this roster, the feasibility needs to be restored by constructing a new workable roster. The scheduler must reassign the set of employees in order to cover the disrupted shift such that the staffing requirements and the time-related personnel constraints remain satisfied. In this paper, we propose an evolutionary meta-heuristic to solve the nurse rerostering problem. We show that the proposed procedure performs consistently well under many different circumstances. We test different optimisation strategies and compare our procedure with the existing literature on a dataset that is carefully designed in a controlled and varied way.
    • ICT outsourcing: A resource based information management perspective

      Cumps, Bjorn; Dedene, Guido (+); Viaene, Stijn (2007)
    • KBC's digital transformation: a strategic response

      Verweire, Kurt; Viaene, Stijn; De Prins, Peter (McGraw-Hill Education Inc., 2017)
    • Linking the strategic importance of ICT with investment in business-ICT alignment: An explorative framework

      Cumps, Bjorn; Viaene, Stijn; Dedene, Guido (IGI Global, 2012)
      In this article, we introduce a framework that can be used by organizations as a positioning instrument to think of business-ICT alignment decisions in light of the strategic importance of ICT (Information and Communication Technology) in their organization. We make a distinction between organizations where ICT is of high strategic importance and those where ICT is of low strategic importance. Based on this difference we argue that heavily investing in business-ICT alignment processes, structures and roles (PSRs) will not necessarily always be beneficial when ICT is of low strategic importance to the business. Furthermore, organizations that have a minimalist approach to the use of ICT do not necessarily need to invest in business-ICT alignment PSRs. We explain the dynamics and possible migration scenarios of our proposed framework after testing the statistical significance of the relationship between the strategic importance of ICT and the investment in business-ICT alignment. We end this article with a short empirical study which combines survey and case study results. Both the framework and framework dynamics still need further empirical validation, preferably with longitudinal data. Therefore, we stress and acknowledge that many of the discussions in this article are still explorative in nature. However, this article illustrates the possibilities and the need for a more fine-grained approach to business-ICT alignment.
    • Management instrumenten voor de sociale economie

      De Smet, S.; Van Laere, Kristien; Standaert, M.; Heene, Aimé; Deschoolmeester, Dirk (Academia Press, 2004)
    • New perspectives on mobile service development

      Edelmann, Jan; Koivuniemi, Jouni; Hacklin, Fredrik; Stevens, Richard (Springer, 2006)
      The future development of mobile applications and services has to take into account the user needs more carefully than before. The investments in mobile telephony, which are made from the point of view of technology, disregard the fact that users are not interested in technologies; they are interested in possibilities to fulfil their needs. The main problem for the ICT industry in mobility concerns its business that is mainly based on the technology-oriented view, inadequate understanding of users’ needs, and the uninteroperable and isolated application and service perspective. The main aim of this article is to explain the existing problems in the development of mobile applications and services explicitly, and illustrate them by examples on a route to our vision of taking better into account the user needs based on their roles and tasks. We conjecture that a comprehensive view of user role specific needs would beget a new arena in mobile business — the Integrated Mobile Applications and Services industry. The other aspect is that the user needs are only one part of the triple play of business, users, and technology. Intense co-operation between the players in the industry is required to jointly create standards and platforms that enable Integrated Mobile Applications and Services. Technological development requires platforms which enable the bundling of services and applications as easily as Lego bricks can be attached on different platforms.
    • Obtaining better performance through business process orientation

      Gemmel, Paul; Vereecke, Ann (Sage Publications, 2004)
    • Performantiemeting van bedrijfsprocessen: op zoek naar de drijvende krachten

      Willaert, Peter; Willems, Jurgen; Deschoolmeester, Dirk (Roularta Media Group, 2006)