Intelligence led policing at the Amsterdam-Amstelland police department: operationalised business intelligence with an enterprise ambition

Abstract

This article elaborates on the setup for Intelligence Led Policing (ILP) in support of ensuring public safety as it presented itself in the Spring of 2007 at the Amsterdam Amstelland Police Department in the Netherlands. The picture that is painted is the outcome of a qualitative research effort involving semi-structured interviews triangulated with other internal data sources. The main goal of the article is to establish how an organisation can leverage its operationalised business intelligence ambition by connecting it into an ambition for better enterprise management. The case ends in showcasing two popular operational business intelligence tools instrumental to capacity management.