• Consolidating customer analytics at Mobistar - Pragmatic project management in Business Intelligence. (Part A)

      De Hertogh, Steven; Janssens, Mark; Viaene, Stijn (2011)
      Library managers are continuously urged to provide better library services at a lower cost. To cope with these cost pressures, library management needs to improve its understanding of the relevant cost drivers. Through a case study, we show how to perform time-driven activity-based costing for a library acquisition process in a Belgian university and provide evidence of the benefits of such an analysis.