• Access blocking at Ghent University Hospital

      Gemmel, Paul; De Raedt, Lieven (2009)
      In the summer of 2006, some conflicts arose between the emergency department (ED) and some of the internal nursing departments (INDs) of Ghent University Hospital. The ED staff did not understand why the CEO had communicated a message about the low occupancy rate of the beds in the hospital, because he had been confronted for some years with the phenomenon of access blocking in the ED. Furthermore, the ED staff had evidence of the fact that the access of patients from the ED to the INDs was being blocked even though there were free beds in these nursing departments. As a consequence, the ED regularly became overcrowded, which led to an unacceptable workload for the ED staff. Therefore, the CEO and the hospital's chief of medicine invited Dr Paul De Meester - Professor of Health Care Management - to discuss the matter. Dr De Meester understood that this issue was not only an 'ED' problem, but a complex hospital-wide problem. Nevertheless, Dr De Meester was asked to come up with a solution. Fortunately, a lot of data had been gathered, which allowed Paul De Meester to make several well-founded recommendations.
    • B-Kay Tech: Horizontal Collaboration in Logistics

      Boute, Robert; Van Steendam, Tom; Creemers, Stefan (2017)
    • Barco: Manufacturing strategy of printed circuit assembly

      Vereecke, Ann; Goeman, Filip; Serneels, Steven (2006)
      Barco is a multinational active in image processing technology. Four of the business units (BU's) each have a printed circuit assembly (PCA) department, supplying the final assembly plant of the BU. The management of Barco considers merging the printed circuit assembly departments of the four business units. The four business units supply different markets, with different requirements. The case starts by describing the competitive success factors in each of these business units. The final assembly units obviously play a critical role in accomplishing the market requirements for all business units. However, in some of the business units the role of the PCA department is also very critical for competitiveness. This is the second element in the discussion. A third element in the discussion is the performance improvement (or possibly deterioration) that may result from the merger of the PCA departments. The case allows the teacher to go through the decision making for the merger of the PCA departments. While this is mainly a discussion on the manufacturing strategy at the level of the plant and the PCA department, it also offers the possibility to discuss the organisational issues that arise in such a decision, and the potential for outsourcing the PCA. A teaching note supplement is available to accompany the teaching note.
    • Barco: Manufacturing strategy of printed circuit assembly - Teaching Note

      Vereecke, Ann; Goeman, Filip; Serneels, Steven (2006)
    • Corporate IT transformation at BARCO

      Viaene, Stijn; Isik, Öykü (2012)
      This paper provides a comparative analysis on the role of training and its impact on firm performance in some economies in transition in Asia. The starting point is an examination of country contexts and training, and how these have shaped organizational approaches to human resource (HR) training. The paper also reviews the results of recent studies that have investigated the relationship between training and firm performance in Vietnam and China. The review results show that training is positively related to firm performance and reveals some convergence of HR training in both countries. On the basis of this, some caveats on HR training development in the future in these two countries are given. The paper ends with theoretical and practical implications.
    • Developing a Smart Meter Sourcing Strategy at Eandis

      Varganova, Olga; Samii, Behzad (2017)
    • Event identification and demand management at Fluvius

      Varganova, Olga; Samii, Behzad (2019)
      As a Distribution System Operator (DSO) in the Flemish Region of Belgium, Fluvius plays a role of strategic importance. With the growing energy demand and proliferation of new energy technology, DSOs require significantly more resilience to withstand upcoming disruptions. The energy system-wide approach towards building resilience aims to develop monitoring and prevention procedures. Smart meter data analytics opens a new avenue for the use of event management, enabling decision-makers to detect anomalous events in real-time and respond within a short time frame. Although some events strike either immediately or after a short warning, other events are anticipated well in advance. It is suggested that the danger of growing peak consumption will be combatted with demand management tools, which involve the consumer's engagement and more efficient use of technology. On the one hand, opting for dynamic pricing can leverage the consumer's potential to change consumption behaviour and decrease the harmful spike peak for the power infrastructure. On the other hand, electricity storage can decrease congestion in the power grids and support more active adoption of renewable technology. The systematic approach towards disruptions can build Fluvius' resilience, so that the organisation can bounce back with low impact on performance.
    • Fast Fish Eat Slow Fish: Business Transformation at Autogrill

      Geebels, Maarten; Van den Bergh, Joachim; Viaene, Stijn (2015)
    • Hewlett-Packard: Performance Measurement in the Supply Chain

      Slagmulder, Regine; Grottoli, D.; Van Wassenhove, L. (2004)
      This is a condensed version. In a maturing market, Hewlett-Packard's (HP) attention moved from Return on Sales to Return on Net Assets. Mismatches between demand and supply, aggrevated by a long supply chain, were a burden on profit. HP realised that conventional logistics costs (warehousing, inventories, transport) were only the tip of the iceberg. Hidden underneath were large costs due to price protection, material devaluation, returns and obsoletes (Inventory Driven Costs). Uncovering all true demand/supply mismatch costs allowed HP to redress the situation and restore competitiveness. The case aims to illustrate the strategic impact of supply chain management and the increasing cost of supply/demand mismatches. To enable sound decision making (eg in prioritising supply chain improvement projects), a clear link needs to be established between supply chain performance indicators and bottom-line impact.
    • Incorporating new business opportunities at Eandis

      Varganova, Olga; Samii, Behzad (2017)
    • International Plow - Revision

      Schmenner, R.; Vereecke, Ann (2013)
    • IT strategy for growth at Fagron

      Viaene, Stijn; De Coninck, Ben (2020)
      The case takes us back to March 2010, when Fagron - a multinational pharmaceutical company focusing on speciality pharma - underwent a strategic transformation to turn the company into a worldwide, scalable organisation. In the case, we follow the newly-appointed Chief Information Officer, Rene Clavaux, who had been asked to lead the Information Management department. As a non-traditional, innovation-driven IT professional, Rene was put in charge of a department that had always been viewed as subordinate to the rest of the organisation. At the Executive Committee meeting of March 2010, he was expected to outline a clear IT strategy to support Fagron's growth, starting with a clear mission statement for the IM department.
    • Johnson Gear - Part D: Managing supply chain risk: flexibility to a major customer - teaching note

      Vereecke, Ann; Boeykens, Danny (2012)
      Although e-commerce has become a common basis for business transactions in most markets, other elements of e-business are not as widely used yet. This paper extends and operationalizes a previously developed e-business process model by Basu and Muylle (2007). Specifically, it presents evaluation measures for each process and an instrument based on those measures, and describes an effective approach to assess firms’ e-business capabilities. The assessment approach is illustrated using data from a diverse collection of firms in the Flanders region of Belgium. This is followed by an illustration of how such assessments can assist firms in identifying e-business initiatives in line with strategic and market priorities, using a subset of the firms as examples.