• Access blocking at Ghent University Hospital

      Gemmel, Paul; De Raedt, Lieven (2009)
      In the summer of 2006, some conflicts arose between the emergency department (ED) and some of the internal nursing departments (INDs) of Ghent University Hospital. The ED staff did not understand why the CEO had communicated a message about the low occupancy rate of the beds in the hospital, because he had been confronted for some years with the phenomenon of access blocking in the ED. Furthermore, the ED staff had evidence of the fact that the access of patients from the ED to the INDs was being blocked even though there were free beds in these nursing departments. As a consequence, the ED regularly became overcrowded, which led to an unacceptable workload for the ED staff. Therefore, the CEO and the hospital's chief of medicine invited Dr Paul De Meester - Professor of Health Care Management - to discuss the matter. Dr De Meester understood that this issue was not only an 'ED' problem, but a complex hospital-wide problem. Nevertheless, Dr De Meester was asked to come up with a solution. Fortunately, a lot of data had been gathered, which allowed Paul De Meester to make several well-founded recommendations.
    • B-Kay Tech: Horizontal Collaboration in Logistics

      Boute, Robert; Van Steendam, Tom; Creemers, Stefan (2017)
    • Communicating BPM role play

      Van den Bergh, Joachim; Mertens, Willem (2012)
    • Communicating BPM role play - Teaching note

      Van den Bergh, Joachim; Mertens, Willem (2012)
    • Corporate IT transformation at BARCO

      Viaene, Stijn; Isik, Öykü (2012)
      This paper provides a comparative analysis on the role of training and its impact on firm performance in some economies in transition in Asia. The starting point is an examination of country contexts and training, and how these have shaped organizational approaches to human resource (HR) training. The paper also reviews the results of recent studies that have investigated the relationship between training and firm performance in Vietnam and China. The review results show that training is positively related to firm performance and reveals some convergence of HR training in both countries. On the basis of this, some caveats on HR training development in the future in these two countries are given. The paper ends with theoretical and practical implications.
    • Fast Fish Eat Slow Fish: Business Transformation at Autogrill

      Geebels, Maarten; Van den Bergh, Joachim; Viaene, Stijn (2015)
    • Hello Bank. The birth of a mobile Bank

      Muylle, Steve; Viaene, Stijn (2015)
    • How IT enables Business Model innovation at the VDAB

      Viaene, Stijn; Broeckx, Saskia (2012)
      This case study invites students to discuss strategic value creation through the use of IT. It raises issues of business model innovation, IT strategy, digital platforms, ecosystems, business-IT alignment, and leadership. The key character in the case is the CIO, Paul Danneels, who is ready to drive the strategic transformation of the VDAB, the Flemish Employment Agency, from a service provider to a labor market conductor. Starting from a firm understanding of the VDAB's strategic choices, students should be able to discuss the positioning and role of the IT department as well as its views on value delivery. The case also asks students to reflect on the desired features of the IT organization, the ways in which IT might help the VDAB to co-create value with other labor market actors, and any issues the CIO and the CEO should discuss in the near future.
    • International Plow - Revision

      Schmenner, R.; Vereecke, Ann (2013)
    • Johnson Gear - Part D: Managing supply chain risk: flexibility to a major customer - teaching note

      Vereecke, Ann; Boeykens, Danny (2012)
      Although e-commerce has become a common basis for business transactions in most markets, other elements of e-business are not as widely used yet. This paper extends and operationalizes a previously developed e-business process model by Basu and Muylle (2007). Specifically, it presents evaluation measures for each process and an instrument based on those measures, and describes an effective approach to assess firms’ e-business capabilities. The assessment approach is illustrated using data from a diverse collection of firms in the Flanders region of Belgium. This is followed by an illustration of how such assessments can assist firms in identifying e-business initiatives in line with strategic and market priorities, using a subset of the firms as examples.
    • Or Noir Customised Chocolate at Barry Callebaut

      Vereecke, Ann; Parrez, Elke (2011)
      Barry Callebaut is a fully integrated chocolate company with worldwide presence in 26 countries. The company is world leader in producing chocolate and compound products with an estimated volume of 524.000 tons in 2006. In addition to its standard product range of high volume, made-to-order chocolate, Barry Callebaut has introduced a new service, targeted at its artisan customer. The new initiative, 'Or Noir', allows the artisan customer to create his/her own chocolate, in small volumes (500kg), based on a selection of a number of region-specific cocoa beans. The challenge has been to offer this customisation without incurring the high cost that would be associated with the production of small batches in a production process that had been designed for large volumes. The company manages to do so through a creative supply chain design, in combination with an advanced product development system that allows the customer to design the preferred chocolate.