• Maturing Business Intelligence provision at Volvo IT

      Viaene, Stijn (2009)
      Volvo IT established a team in 2001 to consolidate business intelligence (BI) efforts across the Volvo Group. By 2005, despite some established success, the BI team was in a difficult position. The team had put in place an enterprise-class technological capability and structured approach to BI solution provision. However, it had trouble keeping some of its most important customers happy. They were asking for more flexible solutions, shorter lead times, and lower costs.
    • Shadow or not? A business intelligence tale at KBC - Part A

      Viaene, Stijn; De Hertogh, Steven; Lutin, Luc (2008)
      This is part of a case series. Mark Casselman, in charge of commercial processes and systems for KBC retail banking operations, was troubled. The chief information officer had recently appointed a manager to size up the business intelligence (BI) activities at KBC in order to professionalise the BI environment. Mark was worried that the retail information exploitation network, a virtual network of information exploitation profiles that had grown seamlessly within retail over the last couple of years, would be under siege. He feared it would be dismissed as mere shadow IT, but was ready to fight. Mark was adamant about the network's value for home market competition
    • Shadow or not? A business intelligence tale at KBC - Part B

      Viaene, Stijn; De Hertogh, Steven; Lutin, Luc (2008)
      This is the second of a two-case series (909-003-1 and 909-004-1). Mark Casselman, in charge of commercial processes and systems for KBC retail banking operations, was troubled. The chief information officer had recently appointed a manager to size up the business intelligence (BI) activities at KBC in order to professionalise the BI environment. Mark was worried that the retail information exploitation network, a virtual network of information exploitation profiles that had grown seamlessly within retail over the last couple of years, would be under siege. He feared it would be dismissed as mere shadow IT, but was ready to fight. Mark was adamant about the network's value for home market competition