This case could be taught in a course of operations management or technology management. It leads to some solutions to the difficulties that Eandis was facing during its smart meter installation projects: uncertainty of the link between smart meter installation and energy saving; users were not taking efforts in energy saving; customers were challenging these projects with regards to security, privacy and trust to the system, and so on. The case gives suggestions in Eandis’ possible further actions, by applying the UTAUT (Unified Theory of Acceptance and Use of Technology) framework in the field of social psychology. The case discussion will be directed to analysing the challenges during smart meter installation rollout within the UTAUT framework. There are a number of discussion topics: what should Eandis do in order to raise the concern of energy saving? How to overcome customers’ privacy concerns regarding smart meter installation? How can Eandis analyse based on current data on hand and what further analysis Eandis should perform? What is currently missing in the UTAUT framework and what actions should be taken in the future? These points come together providing an integrated solution as a whole to increase customers’ acceptance of smart meter technology.
Export search results
The export option will allow you to export the current search results of the entered query to a file. Different
formats are available for download. To export the items, click on the button corresponding with the preferred download format.
By default, clicking on the export buttons will result in a download of the allowed maximum amount of items.
To select a subset of the search results, click "Selective Export" button and make a selection of the items you want to export.
The amount of items that can be exported at once is similarly restricted as the full export.
After making a selection, click one of the export format buttons. The amount of items that will be exported is indicated in the bubble next to export format.