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dc.contributor.authorRangarajan, Deva
dc.contributor.authorLubner, Gary
dc.date.accessioned2017-12-02T14:42:12Z
dc.date.available2017-12-02T14:42:12Z
dc.date.issued2011
dc.identifier.urihttp://hdl.handle.net/20.500.12127/4126
dc.description.abstractThe case is about delivering excellent service to customer using the gaps model of service framework.
dc.language.isoen
dc.titleDelivering Exceptional Service: The Belron® Experience
dc.identifier.tcc511-080-1
vlerick.casepublishertcc
vlerick.knowledgedomainMarketing & Sales
vlerick.supervisor
vlerick.typecaseCase
vlerick.vlerickdepartmentMKT
dc.identifier.vperid144590
dc.identifier.vperid70957
dc.identifier.vpubid4761


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