Publication typeJournal article
JournalJournal of Information Technology Teaching Cases
Publication Begin page1
Publication End page10
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AbstractThis case study invites students to discuss strategic value creation through the use of information technology (IT). It raises issues of business model innovation, IT strategy, digital platforms, ecosystems, business-IT alignment, and leadership. The key character in the case is the Chief Information Officer, Paul Danneels, who is ready to drive the strategic transformation of the VDAB, the Flemish Employment Agency, from a service provider to a labor market conductor. Starting from a firm understanding of the VDAB’s strategic choices, students should be able to discuss the positioning and role of the IT department as well as its views on value delivery.
KeywordBusiness Model Innovation, IT Strategy, Digital Platforms, Ecosystems, Business-IT Alignment, Leadership
Knowledge Domain/IndustryOperations & Supply Chain Management