Publication type
Journal articlePublication Year
2013Journal
Journal of Information Technology Teaching CasesPublication Begin page
1Publication End page
10
Metadata
Show full item recordAbstract
This case study invites students to discuss strategic value creation through the use of information technology (IT). It raises issues of business model innovation, IT strategy, digital platforms, ecosystems, business-IT alignment, and leadership. The key character in the case is the Chief Information Officer, Paul Danneels, who is ready to drive the strategic transformation of the VDAB, the Flemish Employment Agency, from a service provider to a labor market conductor. Starting from a firm understanding of the VDAB’s strategic choices, students should be able to discuss the positioning and role of the IT department as well as its views on value delivery.Keyword
Business Model Innovation, IT Strategy, Digital Platforms, Ecosystems, Business-IT Alignment, LeadershipKnowledge Domain/Industry
Operations & Supply Chain ManagementDigital Transformation
ae974a485f413a2113503eed53cd6c53
10.1057/jittc.2013.6