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    How IT enables business model innovation at VDAB

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    Publication type
    Journal article
    Author
    Viaene, Stijn
    Broeckx, Saskia
    Publication Year
    2013
    Journal
    Journal of Information Technology Teaching Cases
    Publication Begin page
    1
    Publication End page
    10
    
    Metadata
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    Abstract
    This case study invites students to discuss strategic value creation through the use of information technology (IT). It raises issues of business model innovation, IT strategy, digital platforms, ecosystems, business-IT alignment, and leadership. The key character in the case is the Chief Information Officer, Paul Danneels, who is ready to drive the strategic transformation of the VDAB, the Flemish Employment Agency, from a service provider to a labor market conductor. Starting from a firm understanding of the VDAB’s strategic choices, students should be able to discuss the positioning and role of the IT department as well as its views on value delivery.
    Keyword
    Business Model Innovation, IT Strategy, Digital Platforms, Ecosystems, Business-IT Alignment, Leadership
    Knowledge Domain/Industry
    Operations & Supply Chain Management
    Digital Transformation
    DOI
    10.1057/jittc.2013.6
    URI
    http://hdl.handle.net/20.500.12127/4863
    ae974a485f413a2113503eed53cd6c53
    10.1057/jittc.2013.6
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