Recent Submissions

  • Change readiness in military organizations

    Letens, Geert; Maes, D.; Verweire, Kurt; De Prins, Peter; Van Aken, E.; Keathley, H. (2019)
  • Understanding change in public organizations: A systematic review and research agenda

    Vanhengel, S.; Letens, Geert; George, B.; Keathley, Z.H.; Verweire, Kurt (2021)
    Public organizations are continuously required to change in part due to shifting political and societal preferences. While there is extant research demonstrating how change can be managed in public organizations, there is a lack of understanding concerning the holistic and systemic nature of public-sector change. This article aims to integrate empirical research on public-sector change in order to provide a conceptual framework centered on unravelling its holistic and systemic nature. A systematic literature review on change in public organizations is conducted which draws on quantitative articles published in journals indexed in SSCI’s Public Administration category. A total of 124 articles were identified by this review. The second part of this work builds on the insights that were generated through an in-depth analysis of 40 papers of the final paper set. For this purpose, 100 factors were extracted that have significant relationships with either the context of change or its impact. Lastly the retained factors were projected on the criteria of the Six Batteries of Change model. This model offers a holistic framework that is proved to be a key driver to boost change, based on empirical research in 111 organizations with various backgrounds. The projection provides valuable insights regarding the rational and emotional side of change in public organizations, their context and impact. This leads to recommendations for future research that is needed to counter the current change paradigms.
  • Understanding change in public organizations: A systematic and integrative review

    Vanhengel, S.; Letens, Geert; George, B.; Keathley, Z.H.; Verweire, Kurt (2021)
    Public organizations are continuously required to change in part due to shifting political and societal preferences. While there is extant research demonstrating how change can be managed in public organizations, there is a lack of understanding concerning the holistic and systemic nature of public-sector change. This article aims to integrate empirical research on public-sector change in order to provide a conceptual framework centered on unravelling its holistic and systemic nature. A systematic literature review on change in public organizations is conducted which draws on quantitative articles published in journals indexed in SSCI’s Public Administration category. A total of 124 articles were identified by this review. The second part of this work builds on the insights that were generated through an in-depth analysis of 40 papers of the final paper set. For this purpose, 100 factors were extracted that have significant relationships with either the context of change or its impact. Lastly the retained factors were projected on the criteria of the Six Batteries of Change model. This model offers a holistic framework that is proved to be a key driver to boost change, based on empirical research in 111 organizations with various backgrounds. The projection provides valuable insights regarding the rational and emotional side of change in public organizations, their context and impact. This leads to recommendations for future research that is needed to counter the current change paradigms.
  • The relative importance of environmental aspects vs. social aspects in defining sustainability vs. driving consumer boycott behavior

    Schacht, Ole; Weijters, Bert; Deltomme, Berre; Goedertier, Frank; Van den Bergh, Joeri (2022)
    Companies increasingly include sustainability claims in their marketing and communication towards customers. Often firms assume that these customers have a non-ambiguous understanding of sustainability and suppose that the environmental dimension is the dominant consumer association. Using CFA applied to cross-national data from 7 countries, we find that consumers meaningfully distinguish social and environmental aspects when defining sustainability. Our results show that the environmental dimension is key but that the importance gap between both dimensions declines when consumers identify reasons to boycott brands. As consumer boycotts are an increasingly trending phenomenon, we show that social sustainability facets are important drivers of consumer boycotts. Based on our results, we conclude that firms that set sustainability priorities based on how they think consumers define sustainability might misfire, as social aspects might be underestimated as key drivers of boycott behavior.
  • The value of concept-level emotion recognition in call centers

    De Cleen, Thomas; Baecke, Philippe; Goedertier, Frank (2022)
  • Evolutions in consumer awareness & definitions of sustainability:a multi-country study

    Goedertier, Frank; Weijters, Bert; Van den Bergh, Joeri; Schacht, Ole (2023)
    Sustainability is increasingly an active agenda topic for politicians and businesses. Yet a view on how consumer definitions and awareness are evolving is often missing. In response to this research opportunity, online panel respondents from seven advanced economies (France, UK, Germany, Belgium, Sweden, Netherlands, Australia, N =5620) were surveyed in two cross-sectional waves. Substantially more consumers8 report knowing what sustainability is in 2020 (vs 2019). Factor analytical results show that consumer definitions of sustainability center around three key dimensions: the traditional social (e.g., fair wages) and environmental (e.g., recycling) ones, but also a ‘naturalness’ dimension (e.g., avoiding use of pesticides and GMOs). This observation may offer inspiration to update the traditional two-dimensional (social vs. environmental) structure of sustainability advanced in previous research. We discuss observed country differences and offer theoretical and managerial implications.
  • Acquisitions by financial versus strategic buyers: Target antecedents and bidding competition in the private stages of the bidding process

    De Maeseneire, Wouter; Dereeper, Sebastien; Luypaert, Mathieu; Thuy Nguyen, Mai (2023)
    We explore how target firm attributes affect the interest of financial versus strategic bidders in the private stages of a corporate takeover process. Using a unique set of hand-collected data from 606 US public deals from 2005 to 2016, we demonstrate the difference between strategic and financial bidder attraction from deal initiation onwards, as such unaffected by deal process characteristics or pricing strategies. Our results indicate that the target firm’s sales growth rate, cash flow generation, and technological innovation are found to influence financial versus strategic bidder interest from the start of the private process, whereas industry outperformance, market-to-book, and leverage seem to particularly affect the persistence of financial bidders throughout the deal process. In general, targets with stand-alone value-improving potential and opportunities to exploit financial leverage benefits are more likely to attract financial buyers while targets with probable synergy gains appeal more to strategic bidders.
  • The future of internal labor markets: A technology design perspective

    Rogiers, Philjp; Viaene, Stijn; Leysen, J. (2020)
  • Determinants of users' trust in business intelligence systems

    Decroix, Ignace; Vereecke, Ann; Vanderheyden, Karlien (2023)
    This study investigates users’ trust in Business Intelligence systems in quality management as part of an organisational implementation and adoption journey. Semi-structured interviews (n = 20) were conducted and analysed thematically. Various subthemes emerged related to (1) user factors, (2) system factors, and (3) organisational factors. In this paper, we specifically zoom in on two of the subthemes of organisational factors, being (i) change management and (ii) parties involved. The outcomes of this research are of relevance given the high costs of integrating new or upgrading existing systems, and the key role of users in success or failure.

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