• A financial perspective on improving ICT service delivery: A case at the Belgian railways

      Lutin, Luc; Viaene, Stijn; Demeere, Nathalie; Jolyon, Olivier (2013)
      This article discusses the financial perspective in a case study at ICTRA that deals with improving ICT service delivery. It outlines the three-step approach taken in the Finance Transformation Project and explains how this approach helped ICTRA in becoming a more business-oriented ICT shared service centre.