Browsing Conference Presentations by Title
Now showing items 562-581 of 1781
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European energy policy goals: Rivals or friends in transmissionThis study aims to examine the cross-cultural validity of the Cognitive Style Indicator (CoSI).
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Examining the service engagement process in value co-creation in healthcare service delivery: A multi-level perspectiveThis study furthers our understanding of value co-creation, which has received little attention in the doctor-patient encounter relationship. We employed a quantitative survey method to shed light on factors driving this fundamental service aspect, followed up with a multilevel data analysis. These factors (assurance, social skills, doctor-patient orientation) from the doctor significantly strengthen the effects of the patient-level factors (trust, perceptual beliefs, interactions) on the service engagement and outcomes of the focal doctorpatient dyad. We establish the cross-level interactive effects at the group level of the focal dyad on service engagement. The findings suggest service engagement at the group level had no significant effect on patients’ perceived value. We provide new empirical insights to understand and operationalize these fundamental influencing factors of the value co-creation concept in a healthcare setting, and contribute to the value co-creation literature.
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Exerting control in offshore outsourcing: The role of expatriatesThrough an exploratory qualitative study of 32 offshore outsourcing initiatives from 32 companies located in Belgium, the paper studies how expatriates and inpatriates act as control agents at the interface of clients and services providers. We show how both types of international assignees help ease the agency problems heightened by the distance between the clients and their providers. Even though control is a role that has traditionally been attributed to expatriates, our research identifies critical issues that challenge their success. Moreover, client companies appear to be moving away from formal control towards more subtler and social forms of controls for which inpatriates offer a valid alternative. The process of inpatriating offshore employees into the client company therefore appears to hold significant potential in controlling offshore outsourcing relations.