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dc.contributor.authorStandaert, Willem*
dc.contributor.authorMuylle, Steve*
dc.contributor.authorBasu, Amit*
dc.contributor.authorStandaert, Willem
dc.contributor.authorMuylle, Steve
dc.contributor.authorBasu, Amit
dc.date.accessioned2017-12-02T14:53:12Z
dc.date.available2017-12-02T14:53:12Z
dc.date.issued2016
dc.identifier.doi10.1007/s10799-015-0221-9
dc.identifier.urihttp://hdl.handle.net/20.500.12127/5187
dc.description.abstractTelepresence is a technology that has emerged as a promising mode for conducting business meetings with distributed participants, since it enables an immersive lifelike experience. However, telepresence meetings are substantially more expensive than audio- and video-conferencing meetings. This paper examines the justification of using telepresence for meetings. Based on an extensive literature review, two research questions about the effectiveness of telepresence for achieving meeting objectives are formulated. These are then addressed in an empirical study consisting of two phases, conducted in a large multinational corporation in which telepresence is widely used. In Phase 1, a list of meeting objectives is compiled. In Phase 2, the effectiveness of telepresence is analyzed relative to audio-conferencing, video-conferencing, and face-to-face for these objectives, based on input from 392 meeting organizers. The results of the analysis indicate that although the effectiveness of telepresence is higher than the effectiveness of audio- and video-conferencing for several meeting objectives, it is not significantly different from the effectiveness of face-to-face for any objective.
dc.language.isoen
dc.subjectTechnology-enabled Distributed Meetings
dc.subjectTelepresence
dc.subjectVideo-conferencing
dc.subjectMeeting Objectives
dc.subjectCommunication Media Effectiveness
dc.titleAn empirical study of the effectiveness of telepresence as a business meeting mode
dc.identifier.journalInformation Technology and Management
dc.source.volume17
dc.source.issue4
dc.source.beginpage323
dc.source.endpage339
vlerick.knowledgedomainMarketing & Sales
vlerick.typearticleJournal article with impact factor
vlerick.vlerickdepartmentMKT
dc.identifier.vperid62111
dc.identifier.vperid51471
dc.identifier.vperid122380
dc.identifier.vpubid6430


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