Publication typeArticle in academic journal
JournalJournal of Information Technology Teaching Cases
Publication Begin page35
Publication End page44
MetadataShow full item record
AbstractWhen KBC Bank introduced their mobile banking application in 2011 they delivered much more than a piece of software. Mobile banking was a way to focus on their customers and rebuild trust. Yet, this case is not so much about what they delivered but how they delivered it. Agile development brought along both challenges and opportunities for KBC. The case explores how agile compares to traditional ways of ICT development. Can banks, given the new digital challenges, really build their future ICT portfolios on agile development?
Knowledge Domain/IndustryOperations & Supply Chain Management