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    KBC Mobile Banking

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    Publication type
    Journal article
    Author
    Cumps, Bjorn
    Viaene, Stijn
    Publication Year
    2015
    Journal
    Journal of Information Technology Teaching Cases
    Publication Volume
    2015
    Publication Issue
    5
    Publication Begin page
    35
    Publication End page
    44
    
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    Abstract
    When KBC Bank introduced their mobile banking application in 2011 they delivered much more than a piece of software. Mobile banking was a way to focus on their customers and rebuild trust. Yet, this case is not so much about what they delivered but how they delivered it. Agile development brought along both challenges and opportunities for KBC. The case explores how agile compares to traditional ways of ICT development. Can banks, given the new digital challenges, really build their future ICT portfolios on agile development?
    Keyword
    Operations & Supply Chain Management
    Knowledge Domain/Industry
    Operations & Supply Chain Management
    Digital Transformation
    DOI
    10.1057/jittc.2015.6
    URI
    http://hdl.handle.net/20.500.12127/5197
    ae974a485f413a2113503eed53cd6c53
    10.1057/jittc.2015.6
    Scopus Count
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