Publication type
Journal articlePublication Year
2015Journal
Journal of Information Technology Teaching CasesPublication Volume
2015Publication Issue
5Publication Begin page
35Publication End page
44
Metadata
Show full item recordAbstract
When KBC Bank introduced their mobile banking application in 2011 they delivered much more than a piece of software. Mobile banking was a way to focus on their customers and rebuild trust. Yet, this case is not so much about what they delivered but how they delivered it. Agile development brought along both challenges and opportunities for KBC. The case explores how agile compares to traditional ways of ICT development. Can banks, given the new digital challenges, really build their future ICT portfolios on agile development?Knowledge Domain/Industry
Operations & Supply Chain ManagementDigital Transformation
ae974a485f413a2113503eed53cd6c53
10.1057/jittc.2015.6