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dc.contributor.authorCumps, Bjorn
dc.contributor.authorViaene, Stijn
dc.date.accessioned2017-12-02T14:53:13Z
dc.date.available2017-12-02T14:53:13Z
dc.date.issued2015
dc.identifier.doi10.1057/jittc.2015.6
dc.identifier.urihttp://hdl.handle.net/20.500.12127/5197
dc.description.abstractWhen KBC Bank introduced their mobile banking application in 2011 they delivered much more than a piece of software. Mobile banking was a way to focus on their customers and rebuild trust. Yet, this case is not so much about what they delivered but how they delivered it. Agile development brought along both challenges and opportunities for KBC. The case explores how agile compares to traditional ways of ICT development. Can banks, given the new digital challenges, really build their future ICT portfolios on agile development?
dc.language.isoen
dc.subjectOperations & Supply Chain Management
dc.titleKBC Mobile Banking
dc.identifier.journalJournal of Information Technology Teaching Cases
dc.source.volume2015
dc.source.issue5
dc.source.beginpage35
dc.source.endpage44
vlerick.knowledgedomainOperations & Supply Chain Management
vlerick.knowledgedomainDigital Transformation
vlerick.typearticleJournal article
vlerick.vlerickdepartmentTOM
dc.identifier.vperid65268
dc.identifier.vperid76321
dc.identifier.vpubid6442


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